Connecting with individuals whose needs are complex and multi-layered is a key component of how to improve care and decrease costs.

By Linda Kenney (pictured below), Executive Director and President of Medically Induced Trauma Support Services, Inc. (MITSS)Today, when I see all the genuine interest in clinician support programs, I couldn’t be happier. But, I remember a time not too long ago when things were very different. In 1999, I almost lost my life as the result of an adverse event. A local anesthetic administered to my ankle entered my bloodstream and caused a cardiac arrest. Were it not for the heroic efforts of a cod ... read full post

IHI faculty member Kathy Duncan is director for the Preventing Pressure Ulcers Expedition. In this interview with IHI Communications Specialist Jo Ann Endo, she talks about why preventing pressure ulcers continues to be challenging and how education is only part of the solution.Q Teams have been focusing on preventing pressure ulcers for a long time. What continues to make it so challenging?A The prevention of pressure ulcers is about the reliability of prevention measures that often get shuffle ... read full post