Family Practice Management
"Not too long ago, long waits and delays in the office were seen as something of a status symbol. Not only was the system inefficient and frustrating, but it was also costly. Staff resources that should have been channeled toward patient care were being wasted. In addition, the longer care was delayed, the greater the threat to quality.
If we want to change the result, we must change the system — explode the paradigm and look at things differently."