Vision, Mission, and Values

Our Vision and Mission

Our vision: Everyone has the best care and health possible.

Our mission: Improve health and health care worldwide.

An Irish proverb says that “When you come upon a wall, throw your hat over it, and then go get your hat.” At IHI, the spirit of this one little saying has inspired many big outcomes.

People who are drawn to IHI see beyond walls to the possibilities on the other side. We are inspired and energized by one uniting vision: a future in which everyone has the best care and health possible.

Although the problems are big and daunting, we resolve to approach them with optimism grounded in rigorous science, hard work, and a relentless drive for results.

IHI is a recognized innovator, convener, and generous leader, a trustworthy partner, and the first place to turn for expertise, help, and encouragement for anyone, anywhere who wants to change health care profoundly for the better.


Our Values

People Matter
Whether our staff, our faculty, our partners, or the health and health care workforce, we seek out, recognize, and value everyone’s knowledge, experience, and input. We interact with everyone with a spirit of cooperation, a sense of humor, and the utmost respect.

We are an institute without walls, and together, we work as a cohesive unit with, common knowledge, common systems and unconditional teamwork. In all we do, we adhere to the principle of “all teach, all learn.”

Innovation and Systems Thinking
We believe that every system is perfectly designed to achieve the results it gets, and only through continuous innovation and improvement of systems will we make a difference in the quality of health and health care the world over.

Diversity and Inclusion
We strive to have an organization that reflects the world we live in and embraces everyone in it, no matter where they come from, no matter what their point of view.

By sharing what we know, as freely and as broadly as possible, we will have the significant and lasting impact we strive for.

We work in the daylight. We tell the absolute truth about ourselves and our work, reporting both failures and successes with equal discipline to accelerate the learning on how best to improve.

Speed and Agility
The pace of change in health care is accelerating and we anticipate changes in our own work and respond as quickly as necessary to support the transformation of health care.

Celebration and Thankfulness
We take time to look back, as well as forward, to thank each other, and to take pride in what we do. We do this to ensure a vibrant and joyful workforce.