Our Vision and Mission
An Irish proverb says that “When you come upon a wall, throw your hat over it, and then go get your hat.” At IHI, the spirit of this one little saying has inspired many big outcomes.
People who are drawn to IHI see beyond walls to the possibilities on the other side. We are inspired and energized by one uniting vision: a future in which everyone has the best care and health possible.
Although the problems are big and daunting, we resolve to approach them with optimism grounded in rigorous science, hard work, and a relentless drive for results.
IHI is a recognized and generous leader, a trustworthy partner, and the first place to turn for expertise, help, and encouragement for anyone, anywhere who wants to change health care profoundly for the better.
These operating values are our core principles. They guide the behavior and choices of all staff, faculty, and the board of directors.
Boundarilessness and One Team
The people of IHI work as a cohesive unit with common systems, common knowledge, and unconditional teamwork. When it comes to raising the quality of health and health care for all, IHI sees boundless possibilities. While we see the walls in front of us, we will not rest until we reach the other side.
Systems Direct Our Mission
We believe that every system is perfectly designed to achieve the results it gets, and only through continuous improvement of systems will we make a difference in the quality of health and health care the world over. Results for patients and communities define our success.
Whether customers, faculty, the health care workforce, or our own staff, we recognize and value everyone’s knowledge, experience, and input. We interact with everyone with a spirit of cooperation, a sense of humor, and the utmost respect.
Inclusiveness and Diversity
We strive to have an organization that reflects the world we live in and embraces everyone in it, no matter where they come from, no matter what their point of view.
Honesty and Transparency
We work in the daylight. We tell the absolute truth about ourselves and our work, reporting both failures and successes with equal discipline, and seeing the views and opinions outside our organization. We are an institute without walls.
Vision and Agility
We strive for excellent execution of our plans. We anticipate changes in our own work and respond as quickly as the health care systems we serve need us to. Our past work need not be our future work. We are always willing to change.
Celebration and Thankfulness
Our mission is long, and our work is not easy. We take time to look back, as well as forward, to thank each other, and to take pride in what we do.