Browse the Frequently Asked Questions (FAQs) to find information about enrollment, continuing education credits, and other common questions.


IHI National Forum (December 2017)

The annual IHI National Forum attracts a global audience of health and health care professionals who are passionate about improving health care quality and safety. Visit the National Forum FAQs page to learn more about the conference program, enrolling and selecting sessions, networking opportunities, general logistics, and more.


Enrollment in IHI Programs

Q: How do I enroll for an IHI program?

A: Enrollment for IHI programs is done online via our website, which requires you to be a registered user of our website. To become a registered user of IHI.org, or if you are already a registered user and need to log in, please visit the login page.

Select “Education” and locate the program for which you want to enroll, and go to the “Enrollment” page. Click "Enroll Now" and follow the steps to complete your enrollment.


Q: Do you offer scholarships to attend an IHI program?

A: Yes. IHI offers a limited amount of scholarship funding to help offset the enrollment fees of IHI programs. Scholarship funding is available to assist with program enrollment costs only and is not available for travel, food, or accommodation costs associated with attending the program.

All IHI programs offer scholarship opportunities:

  • Need-based scholarships
  • Special scholarships: Employees of independent, federally qualified health centers not affiliated with a hospital or health system, independent practices with fewer than 20 physicians, hospitals with fewer than 50 beds, employees of the Indian Health Service, and members of the National Association of Public Hospitals are eligible to receive a discounted enrollment rate. 
  • Student scholarships: The student scholarship is intended for full-time students and requires a copy of the student's most recent transcript. Student scholarships pertain only to IHI's Annual National Forum. However, students are more than welcome to apply for the need-based scholarships to attend other IHI programs. 

Scholarship application forms are downloadable from the “Enrollment” section of each program page in the Education section of our website. Applicants will be contacted within ten business days regarding scholarship availability.

Multiple scholarship awards or discounts are not applicable for the same program. For example, you may not apply a scholarship award and another discount (such as Passport member discount rate) towards the same program.


Continuing Education

Q: How do I obtain my Continuing Education Certificate for an IHI program I attended?

A: In order to be eligible for a Continuing Education Certificate, participants must complete the online evaluation for the program within 30 days of the continuing education activity.

Once you have completed the program evaluation, you are ready to generate and print your Certificate:

  • Go to http://www.IHI.org/certificatecenter 
  • Log in with your email address and password (if not already logged in)
  • The program you participated in will be listed under "Create Certificate" as a hyperlink
  • Click directly on the event link to select credit type, review and confirm your enrollment, and complete program evaluations/surveys
  • Click "Generate Certificate" on the final page to open a PDF file of your certificate that you can save and print


IHI Open School Online Courses

Q: What steps do I need to take to sign up for and start taking Open School online courses?

A: To access the Open School courses, users must register with a full profile. The courses are free for individual students, residents, and professors, as well as members of the Least Developed Countries. IHI charges a modest annual fee for health professionals and groups, who can earn continuing education credits and access many subscriber benefits. Please visit the Open School page to learn more about subscription options.

For additional information about subscribing to or accessing IHI Open School online courses, please see the FAQs document or visit the Open School courses section of our website.


Q: Why am I being asked for a passcode while trying to access Open School online courses?

A: If your organization has purchased a subscription, you will be given a passcode from the key contact of your organization. If you are a student, professor, or resident and were not provided a group passcode, please complete your IHI.org profile to gain access to the online courses.


IHI Extranet

Q: How do I access the IHI Extranet?

A: The Extranet is used in many IHI programs by participating teams to track and graph data over time, as well as to share tools and resources with other teams. The Extranet is accessible to users with specific permissions. 

To access the Extranet, use the following link: http://www.ihi.org/extranet

Or, use the instructions below for access via My IHI:

  • Log in to IHI.org
  • Go to My IHI (in the utility navigation at the top of the page, to the left of the Search box)
  • On the My IHI page, click “My Workspace” in the left nav
  • In the top section titled My Workspace Projects, click “Manage My Projects” – the Extranet projects to which you have access will be listed on this page



Using IHI’s Website

Q: What do you do with my registration information?

A: We collect information that you choose to share with us when you register for IHI.org. This information is only collected with your permission and may be updated by you at any time. The information collected at registration allows us to better understand you, your position, your organization type, and your interests. Please see the Privacy Statement for a full description of how your information is used and protected.


Q: Does IHI.org use cookies?

A: Yes. In order to take advantage of features which are only available to registered users, IHI.org uses a cookie.

A cookie is information that IHI.org stores on the hard drive of your computer when you login so that it knows who you are as you traverse the site. Typically, a cookie records your preferences or status. At IHI.org we record your name and registration status on your local machine. No other websites can access your IHI.org cookies and you can delete it at any time. In order to take full advantage of the IHI.org site, your browser must be set to accept cookies.

A cookie is also used if you select the "Remember my password and login on this computer" option on the Login page. If you choose this option, the site will automatically identify you each time you visit using the same computer, and you will have immediate access to areas of the site available only to registered users. Your browser must be set to accept cookies for this feature to work correctly. It is not recommended that users of shared or public computers select the "Remember Me" option.

Q: What browsers are supported for IHI.org?

A: We recommend that you use the latest browser version for optimal use of IHI.org, but IHI.org does also support previous browser versions, as listed below:

  • Internet Explorer 8.0 or later
  • Mozilla Firefox 17 or later
  • Safari 5.1 or later
  • Safari 4 or later supported on iPad, iPhone, iPod Touch
  • Chrome 31.x or later**

**Note: When using the Chrome browser, some IHI.org pages can load without visible side scroll bars. This is due to the way in which Chrome loads the pages from the IHI.org site. Clicking the Browser Refresh button will typically complete loading of the page to resolve this issue.


Q: Is Silverlight required to view IHI.org?

A: While you can view IHI.org without Microsoft Silverlight, some of our features such as the IHI Improvement Map or streaming media do require that you have Silverlight 4 running on your computer. You will be prompted to install the Silverlight plug-in, if necessary.

For more information on the free Silverlight software download, visit the Microsoft website.


Q: IHI.org pages take a long time to load on my computer. How can I speed this up?

A: To make the IHI.org pages load faster, you can turn off the display of images in your browser.
Instructions for some common browsers follow (if your browser is not listed, please consult your browsers documentation):

Internet Explorer (Windows):

  1. From the Tools menu, select Internet Options, and choose the Advanced tab.
  2. Scroll to the Multimedia section (about halfway down) and deselect the Show Pictures checkbox.
Mozilla Firefox 3.6 or later (Windows and Macintosh):
  1. From the Tools menu, select Options, and choose the Content category.
  2. Deselect the Load Images Automatically checkbox.
Mozilla Firefox 3.6 or later (Macintosh):
  1. From the Firefox menu, select Preferences, and choose the Content category.
  2. Deselect the Load Images Automatically checkbox.
Safari (Macintosh):
  1. From the Safari menu, select Preferences, and select the Appearance category.
  2. Deselect the Display images when the page opens checkbox. 

If the browser setting instructions above do not work to resolve the issue, it may be useful to clear the browser cache (see instructions below).


Q: Why do some pages in Internet Explorer appear to continually load?

A. In Internet Explorer, the Security Zone settings can affect how certain content loads. If the security setting is High, then certain IHI.org features will not work and pages will not load properly. To optimize your use of IHI.org, we recommend using the Medium-High security setting. To check or change your Internet Explorer Security settings:

  • Go to the Internet Explorer Tools menu
  • Select Internet Options
  • Select the Security tab
  • Within the Security tab, make sure the Security Level is set to Medium-High


Q: How do I clear my browser cache?

A: At times it may be necessary to clear the browser cache in order to speed up performance or resolve issues with page content or links. The instructions for clearing the cache depend on the type of browser, and sometimes the version. 


Internet Explorer (Windows):

  1. From the Tools menu, select Internet Options.
  2. On the General tab, select the Delete button in the Browsing History section.
  3. Remove, at a minimum, the Temporary Internet Files.

Mozilla Firefox 3.6 or higher (Windows or Macintosh):

  1. From the Tools menu, select Clear Recent History.
  2. Click the down arrow next to Details to reveal the list of choices.
  3. From this list, check the box labeled Cache.
  4. Click Clear Now.

Safari (Macintosh):

  1. From the Safari menu, select Reset Safari.
  2. From the Reset menu, check the box labeled Empty the Cache.
  3. Click Reset.


Q: Why don't some links on IHI.org work when I click them?

A: These links may be blocked by a pop-up blocker in your browser. IHI.org uses several pop-up windows on the site (although we never display a pop-up unless you explicitly click a link).

To enable pop-up windows for the entire IHI.org site, which will ensure that your browsing experience is as trouble-free as possible, please follow these instructions based on the type of browser and pop-up blocker you have:

Internet Explorer (Windows):

  1. From the Tools menu, select Internet Options.
  2. Select the Privacy tab, and then press the Settings button in the Pop-up Blocker section.
  3. Type "*.ihi.org" (without the quotes) in the Address of Web site to Allow box.
  4. Press Add, and then press Close.

Safari (Macintosh):

  1. From the Safari menu, ensure Block Pop-Up Windows is not checked.
  2. If Block Pop-Up Windows is checked, click on it to uncheck it.

Mozilla Firefox 3.6 or higher (Macintosh):

  1. From the Firefox menu, select  Preferences, and choose the Content category.
  2. Uncheck the Block pop-up windows checkbox.

Other Toolbars:
Most browser toolbars (such as Google, Yahoo, MSN, etc.) contain their own pop-up blockers. Look for a pop-up blocker button on any toolbars you have.

If following the instructions above does not resolve the issue, it may be useful to clear the browser cache (see instructions above).


Q: How can I link my website to IHI.org?

A: Usually, we do not mind if you have a simple link from your website to IHI.org. However, you must first ask for our permission if you intend to frame our site or incorporate pieces of it into a different site or product. You are not allowed to link to IHI.org if you create or post illegal, obscene, or offensive content, or if the link in any way has a negative impact on our reputation. For more information, please see our Terms of Use, or to request permission to link to IHI.org please Contact Us.


Q: What is IHI's policy on sharing content on IHI.org?

A: IHI’s policy is to make the content posted on IHI.org free and open to all, as often as possible. Our goal is for thousands of users around the world to access our resources in order to promote the improvement of health care quickly and broadly.

In keeping with our mission, we welcome registered users of IHI.org to download, learn from, and share our free content.

In the spirit of ensuring that our free content remains accessible to all, our policy for sharing IHI.org content is as follows:

  • Users will link to the content on IHI.org — and NOT post the content on their website — because we update our content frequently and want to make sure people are using the most up-to-date information.
  • Users will always credit IHI (and any other sources specified for a specific piece of content) as the source of the material, as follows: “[Name of content item]. Cambridge, Massachusetts: Institute for Healthcare Improvement; [Year]. (Available on www.IHI.org)”
  • Users will not repackage our content for commercial purposes or otherwise offer it for sale.

For more information, please see our Terms of Use.


General Information

Q: How do I get to IHI's office?

A: IHI's office is located in the Charles Hotel complex in Cambridge, Massachusetts, near Harvard Square.

Driving Directions:

  • Take Memorial Drive or Storrow Drive to JFK Street, which goes directly into Harvard Square. 
  • Take a left at the first light onto Elliot Street. 
  • Go straight through the next light onto Bennett Street; on your left is the main entrance to the Charles Hotel, as well as an entrance to the parking garage under IHI's office. 
  • Take a left at the stop sign onto University Road (a small alleyway with an additional entrance to the parking garage and an entrance to the Charles Hotel Office Building to the left).


By Public Transportation (MBTA subway):

  • Take the MBTA Red Line to Harvard Square.
  • Follow the signs to the Harvard Square exit.
  • Once on the street level, proceed down Brattle Street. Brattle Street will fork to the right, but continue straight until the junction of Eliot and Bennett Streets.
  • Cross Bennett Street towards the Charles Hotel and proceed up the stairs to the courtyard level. The entrance to the office complex is located between Legal Seafood's restaurant (on the left) and Henrietta's Table restaurant (on the right).
  • IHI's office is located on the 7th floor.  


See detailed directions from Google Maps (click the "To Here" link in the address bubble and enter your address).