The IHI Open School introduces updated courses and a new learning interface.

​Having all the key ingredients for a promising improvement project — even strong QI skills — won’t guarantee success. You still have to know how to manage the project.

Poorly designed processes wear on clinicians and staff, yet it’s patients and families who bear most of the burden — and many factors that influence flow are predictable.

Restoring joy in work is more than just reducing burnout. Learn four key steps leaders can take to restore, foster, and nurture joy in the health care workforce.

Meaningful, sustainable improvements happen only when people at every level of the organization feel a shared desire to make processes and outcomes better, every day.

A robust shared decision-making process helps providers understand what matters most to each patient, to help ensure end-of-life care matches the patient’s wishes.