Keeping patients engaged and informed leads to safer care, says IHI’s Frank Federico, who highlights some IHI resources to encourage patient engagement

"Share the work, share the wealth," says CEO Al Kurose, who describes why Coastal Medical shared savings generated from ACO contracts with the entire staff

What is the one improvement idea that everyone in the world should know? Plan-Do-Study-Act (PDSA) cycles, says IHI’s Karen Baldoza

A social worker describes how Elder Services of the Merrimack Valley, a home care program, is bringing end-of-life conversations into people's homes

A clinic in an underserved community at high risk for diabetes is redesigning its processes to identify and treat those at risk and to provide better access to care