Design primary care for the whole person at the 2018 IHI Summit on Improving Patient Care on April 26–28, 2018, in San Diego, CA. Register today.
Creating a lasting safety culture requires building trust, respect, and inclusion so that staff and patients feel comfortable speaking up about safety concerns.
Team-based care has advantages for both patients and clinicians, including improving population management, care for patients with complex needs, and clinician burnout.
Mutuality is about trying to find a win-win, and IHI CEO Derek Feeley describes three components of mutuality and how each applies to quality improvement.
Arguably, middle managers have a bigger impact on day-to-day organizational culture than the CEO, so it’s crucial to invest in managers' professional development.