Making noncatastrophic health care processes reliable: Learning to walk before running in creating high-reliability organizations
Resar RK. Making noncatastrophic health care processes reliable: Learning to walk before running in creating high-reliability organizations. Health Services Research. 2006 Aug;41(4 Pt 2):1677-1689.
This article describes the Institute for Healthcare Improvement's (IHI) current approach to improving health care reliability, including a useful nomenclature for levels of reliability, and a focus on improving reliability of basic health care processes before moving on to more sophisticated high-reliability organization concepts. [Part of a special issue series.]
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