The urgent need to improve health care quality
Chassin MR, Galvin RM, et al. The urgent need to improve health care quality. Journal of the American Medical Association. 1998;280:1000-1005.
This article developed the useful framework for health care error referred to as "underuse, overuse, and misuse." It concluded that these problems exist in large and small health care organizations, and in all regions of the country.
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