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Alaska Native Medical Center: Values-Driven System Design
Change leaders at Southcentral Foundation’s Alaska Native Medical Center, in Anchorage, Alaska, USA, can point to a long list of process and structure changes the organization has implemented in the past several years in pursuit of better quality care and service. But the thing they are proudest of is the foundation that underlies it all: a laser-like focus on supporting relationships between patients and providers, based on the values of the customers they serve.
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Humanizing the Hospital
Open medical records, open visitations, and home-like surroundings are part of the Planetree (Derby, Connecticut, USA) quest to make health care more comfortable for patients, their families, and staff.
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Achieving Family-Centered Care
New Mexico (USA) patient advocates and doctors highlight the need for health care teams to work more closely with patients’ families — and with each other.
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The Courage to Change: Responding to Im-Patient Voices: Seven Challenges for Your Team
What can we do to redesign the patient experience? IHI offers these seven challenges to you and your organization. They comprise promising hypotheses, some tested but none rigorously studied.
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Pursuing Perfection: The Synapse Between Silos: Patient-Centered Care in Whatcom County
Whatcom County's Pursuing Perfection team is developing a patient-centered system of care that aims to dissolve silos.
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Creating Patient-Centered Care
A patient, who is also a team member of the Pursuing Perfection initiative of the Robert Wood Johnson Foundation (Whatcom County, Bellingham, Washington, USA), describes her experience of chronic illness and her goal of returning patients to the center of care.
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Building Healthy Relationships at Alaska Native Medical Center
"We want to tell the world: It’s not about access. Access is only a tool that helps create relationships because it breaks down barriers. Relationships are really what it’s all about."
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