Institute for Healthcare Improvement: Improvement Stories

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Patient-Centered Care: General

IHI.org has two types of Improvement Stories:

IHI.org Stories that describe the changes and results in specific organizations.
Improvement Project Reports from IHI.org users that describe improvement projects in their organizations.

We all learn from others' experiences testing and implementing changes in real settings — who should be on the team; what measures were tracked; which changes worked best or didn't work at all; and what lessons were learned.

Improvement Project Reports, submitted by IHI.org users, accelerate our learning. In the spirit of "all teach, all learn," we encourage you to share your Improvement Report with the IHI.org community. Please click the Submit an Improvement Report button below.

Choose the story types you would like to see:

Improvement Project Reports
IHI.org Stories

only the story types I've requested

Our Lady of Lourdes Hospital: Where Families Are Included in Rounds
Our Lady of Lourdes Hospital has been including family members in medical rounds since 2003, resulting in saving nurses time and making patients and families happier.

North Carolina Children’s Hospital: Where Parents Are Considered Part of the Medical Team
North Carolina Children’s Hospital gives family members the same direct access to the Rapid Response Team as the rest of the medical staff. Patients and families view the Rapid Response Team as an extension of the clinical team already taking care of their child, a kind of safety net.

Alaska Native Medical Center Builds Trust and Reduces Costs with “Customer-Driven Health Care”
As a tribally-owned health care system serving Alaska Natives and American Indians, the Southcentral Foundation (SCF) at the Alaska Native Medical Center is designed from the ground up by its customer-owners, who drive everything from the design of the physical space to the integration of traditional healing and tribal doctors into the array of resources.

Driving Out Disparities in Ambulatory Care
In this 2007 National Forum Workshop presentation, experts offer three different perspectives on current efforts to eliminate health disparities in the outpatient setting.

Massachusetts Engaging Consumers as Partners in Care
In this interview, IHI Senior Vice President Jim Conway discusses the new state-wide campaign in Massachusetts, the Partnership for Healthcare Excellence, whose core goal is partnering with patients to educate and engage them in playing a greater role in their health care.

Ideal Health of Brighton Takes the Office Practice to Higher Levels of Performance
L. Gordon Moore, MD, is a one-man crusade, fueled by the success of his one-man practice, Ideal Health of Brighton (Rochester, New York, USA). His practice model has stripped the primary care office to its essential elements in order to deliver effective, efficient, and deeply patient-centered care.

University of Kansas Hospital Makes Quiet a Priority and Patients Get More Rest
Nurses on the 28-bed medical-surgical unit at the University of Kansas Hospital (Kansas City, Kansas, USA) are protecting some quiet time for patients by enlisting all personnel to agree to stay off the unit during the designated hour and let the patients rest.

Medical College of Georgia Health System Weaves Patient-Centeredness into the Fabric of the Organization
The Medical College of Georgia Health System (Augusta, Georgia, USA) is a national model for patient- and family-centered care. According to Patricia Sodomka, Senior Vice President for Patient- and Family-Centered Care, “Becoming truly patient- and family-centered changes everything you do.”

UPMC Shadyside Allows Family Members to Summon a Rapid Response Team for Immediate Help
The Condition H (for Help) program at the University of Pittsburgh Medical Center Shadyside (Pittsburgh, Pennsylvania, USA) enables family members to call for immediate help if they feel the patient is not receiving adequate medical attention. Due to the program's success, UPMC is planning to spread Condition H throughout its health care system.

Profiles in Improvement: Beverley Johnson, Institute for Family-Centered Care
Who’s improving health care? People are — at hospitals and in office practices all across the US and internationally. IHI decided to share the stories of these individuals. Here is a profile of Beverly Johnson of the Institute for Family-Centered Care.

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