Use this script when patients are late for an appointment to keep access to care under control.

Use the following script if a patient is late for an appointment:

"Your scheduled appointment was at _____ and it is now ______.  Your doctor has moved on to his next patient. He/She would be happy to work you in between patients or at least by the end of the session (morning/afternoon).  You also have the option of rescheduling to another day or time or if you would like I could check to see if there is another provider that could see you."