Percentage of Patients Satisfied with the Wait to Obtain Today’s Appointment
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Definition
Patient satisfaction with the length of time they waited to obtain today’s appointment.
Formula: Number of patients rating the length of wait as "Excellent", divided by the total number of patients surveyed. Multiply the result by 100.
Goal
Greater than 80 percent of patients rating the length of time they waited to get today's appointment as "Excellent".
Data Collection Plan
Create a simple survey to ask patients the following question (or something similar): "How would you rate the length of time you waited to get today's appointment?"
Choose one week each month to randomly ask 50 patients (e.g., flag every other appointment, or the first 50 appointments) to complete the survey at checkout and drop it in a box. Tally the results.
Related Tools
Today's Office Visit Survey Card
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