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Achieving open access: The road to improved service and satisfaction
Boelke C, Boushon B, Isensee S. Achieving open access: The road to improved service and satisfaction. Medical Group Management Journal. Sept/Oct 2000;47(5):58-62, 64-66, 68.

This article discusses the concept of open access, developed in the Institute for Healthcare Improvement's Access Collaborative in conjunction with Mark Murray, MD, and Catherine Tantau. The article also describes Dean Medical Center's experiences implementing open access in their organization.

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