Achieving a new standard in primary care for low-income populations: Case studies of redesign and change through a learning collaborative
Gordon P, Chin M. Achieving a new standard in primary care for low-income populations: Case studies of redesign and change through a learning collaborative. The Commonwealth Fund. 2004.
Dozens of New York City's community health centers have cut their waiting times, become more patient-friendly, and improved their finances in recent years. Their secret? Collaborative learning and an ongoing commitment to sustaining change, this Commonwealth Fund report finds.
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