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Streamlining the Office Practice: Naval Hospital Pensacola
Naval Hospital Pensacola (Pensacola, Florida, USA), improves access and efficiency through IHI's Office Practice Collaborative. The clinic was able to increase the number of patients seen per month, while reducing the time spent in clinic for patients.
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Improving Patient Access: Everett Clinic
Everett Clinic (Washington, USA), implements Open Access through IHI's IMPACT network and reduces the time for the third next available appointment to within 24 hours. The implementation of Open Access has also improved their patient satisfaction scores 30 percent.
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Making Advanced Clinic Access Work at the Amarillo VA Health Care System
The Amarillo VA Health Care System (Amarillo, Texas, USA) decreased the overall wait time for primary care appointments from 76 days to 20 days by using the Advanced Access concepts.
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Shortening Waiting Times: Six Principles for Improved Access
Assembly line medicine? Mark Murray, a former assistant chief of medicine for Kaiser Permanente, says that bringing the lessons of streamlined industries into health care is the way to reduce waiting times and improve access.
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Advanced Clinic Access: Getting to the Heart of the Matter in Cardiology
The Cardiology Clinic at the Cincinnati Veterans Administration (Cincinnati, Ohio, USA) has made tremendous changes to achieve open access by shaping the demand for patients being referred to cardiology. Waiting times for all appointment types decreased from 70 to 80 days in May 2000, to an average of less than 18.3 days in November 2002.
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You've Come a Long Way: Advanced Clinic Access in the Urology Department
Before Advanced Clinic Access (ACA) came to the VA Urology Clinic in Fargo, North Dakota, patients and providers were frustrated by the long waits and clogged appointment schedules that were typical of the system. Patients waited an average of 90 days to get an appointment to see the urologist. Urology clinics were booked solid every day, with several slots double-booked.
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Overhauling the Office Practice at CareSouth Carolina
CareSouth Carolina (Hartsville, South Carolina, USA) is working diligently to improve care for patients by setting ambitious goals to make improvements in six essential areas in its office practices.
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Improvement Report: Iowa Health System's Improvements in Office Practices
Iowa Health System (Des Moines, Iowa, USA) focused on improving the six quality dimensions from the Institute of Medicine's Report, Crossing the Quality Chasm.
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Veterans Health Administration Spreads Access Improvements Far and Wide
Not many health systems operate in the type of fishbowl that the Veterans Health Administration (VHA) occupies. "When patients in private systems are unhappy, they might write to the medical director. Our patients write to Congress," says one VHA leader.
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A Culture of Change at ThedaCare
ThedaCare's culture of change has supported improvements on every front, from inpatient care to office-based care in their clinics. And it is here, in practice redesign, that ThedaCare has really made change a way of life.
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