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Trimming Health Care’s Excess Waits and Delays
Many primary care facilities face serious access inefficiencies which can lead to long waits and delays as well as skipped appointements by patients. One method to help alleviate these inefficiencies is to implement Open Access within the clinic.
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Low(er) Tech Care Delivery Innovations that Work!
Hill Physicians Medical Group (San Ramon, California, USA), a large IPA, improved health outcomes, appointment access and patient and physician satisfaction by implementing in-office group appointments, telephonic group appointments and video-assisted telephone classes/support groups for its members with chronic conditions.
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Reducing Outpatient Incoming Phone Call Volume
Lehigh Valley Physician Group (Allentown, Pennsylvania, USA) successfully piloted a process which has allowed them to show sustainable decreases in phone call volume by at least 25 percent in their outpatient practice.
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Quality and Access Go Hand-in-Hand at the VA in Connecticut
A favorite New England expression — “You can’t get there from here” — is exactly what the leaders of the Veteran’s Administration Healthcare System in Connecticut, USA, found themselves saying when they were asked to improve appointment access by bringing advanced access scheduling to their clinics.
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Department of Family Medicine at the University of Colorado Case Study
This questionnaire was completed by leaders at the Department of Family Medicine at the University of Colorado in Denver, Colorado, USA. It is taken from the chapter on Case Studies from the book What Works: Effective tools and case studies to improve clinical office practices by Suzanne Houck.
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CareSouth Carolina, Inc. Case Study
This questionnaire was completed by leaders at CareSouth Carolina, Inc. in Hartsville, South Carolina, USA. It is taken from the chapter on Case Studies from the book What Works: Effective tools and case studies to improve clinical office practices by Suzanne Houck.
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Primary Care Partners Case Study
This questionnaire was completed by leaders at Primary Care Partners in Grand Junction, Colorado, USA. It is taken from the chapter on Case Studies from the book What Works: Effective Tools and Case Studies to Improve Clinical Office Practices by Suzanne Houck.
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Norumbega Medical Group Specialists, Ltd. Case Study
This questionnaire was completed by leaders at Norumbega Medical Specialists, Ltd. in Bangor, Maine, USA. It is taken from the chapter on Case Studies from the book What Works: Effective Tools and Case Studies to Improve Clinical Office Practices by Suzanne Houck.
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Bellin Health System Case Study
This questionnaire was completed by leaders at the Medical Group Organization, Bellin Health System in Green Bay, Wisconsin, USA. It is taken from the chapter on Case Studies from the book What Works: Effective Tools and Case Studies to Improve Clinical Office Practices by Suzanne Houck.
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Clinica Campesina Case Study
This questionnaire was completed by leaders at Clinica Campesina in Denver, Colorado, USA. It is taken from the chapter on Case Studies from the book What Works: Effective tools and case studies to improve clinical office practices by Suzanne Houck.
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