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Advanced Access: Reducing Waits, Delays, and Frustration in Maine
Thanks to strong leadership, impressive teamwork, and effective tools to implement advanced access, patients wanting care from Second Street Family Practice (Auburn, Maine, USA), even routine check-ups, are now seen the same day they call. And providers are enjoying increased productivity and improved patient flow.
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Improving Access in Primary Care — Virtually
Marshfield Clinic—Indianhead Center (Rice Lake, Wisconsin, USA) improved primary care access through partcipation in a virtual collaborative.
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Improving Access and Efficiency in Primary Care at York Hospital Community Health Center
York Hospital Community Health Center (York, Pennsylvania, USA) achieved open access through participation in IHI's Breakthrough Series Collaborative on Improving Access and Efficiency in Primary Care.
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Improving Access and Efficiency in Primary Care at HealthServe Community Health Center
HealthServe Community Health Center (Greensboro, North Carolina, USA), a participant in IHI's Breakthrough Series Collaborative on Improving Access and Efficiency in Primary Care, achieved open access by decreasing the time to third next available appointment from 37 days to zero days.
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Ensure 100 Percent of University Students Have Access to Primary Health Care and Medications
The University of Texas at Tyler (Tyler, Texas, USA) reduced the number of students without access to primary health care from 33 percent to 0 percent by initiating on-site health services and provision of medications. Since the clinic opened patient wait times have decreased from an average of 95 minutes to less than 15 minutes.
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HealthPartners Medical Group Where Patients Are at the Center of “Prepared Practice Teams”
Patients are increasingly working in partnership with their health care providers, no longer simply the passive recipients of care. But it takes planning for this new model of provider-patient interaction to be effective, and HealthPartners Medical Group (Minneapolis, Minnesota, USA) has replaced the reactive, visit-by-visit form of care with the HealthPartners Planned Care Model.
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A Unique Coalition is Reducing Disparities in Care in Rochester, New York
A public and private coalition in northeast Rochester, New York, where the median household income is less than $22,000, is working to reduce disparities in care. Reweaving the Safety Net, an ambitious project begun in 2003, is aimed at linking poorer residents with needed health care and social support services.
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Healthserve Community Health Center Reduces Waits for Appointments to Zero Days
Same-day appointment access is a gift that Healthserve Community Health Center (Greensboro, North Carolina, USA)gives its patients every day. Before applying tools learned in an IHI Collaborative, the wait to the third next available appointment was 47 days. Healthserve has now reduced that wait time to zero.
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Charting the Way to Greater Success: Pursuing Perfection in Sweden
Jönköping County (Sweden) began its association with Pursuing Perfection in 2001. In conjunction with previous improvement work, the new processes and concepts from Pursuing Perfection has led to advances across the county’s health care system. Jönköping is setting the pace for many of the system-level dimensions of quality that Pursuing Perfection has tackled.
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Netting Better Results
In 2003, in an effort to address many of the circumstances in connection with poverty in their community, a coalition of Rochester, New York, civic and health care leaders launched an extensive and ambitious program to help link poorer residents with needed health care and social support services from any point of entry.
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