IHI.org - A resource from the Institute for Healthcare Improvement
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Optimize the Care Team:
Reduce Variation in Provider Styles

Variation in how office visits are conducted by different providers (e.g., use of other providers and staff members, documenting notes, etc.) can add complexity to the flow of patients and staff. An open discussion about how the "work gets done" can help identify opportunities for standardized approaches that promote efficiency across the larger care team.