IHI.org - A resource from the Institute for Healthcare Improvement
Header Image






Measure and Understand Supply and Demand:
Measure Supply for All Providers and Staff

Supply refers to the clinical resources (members of the care team) available to a clinic. When the total resources are managed well, a clinic creates openness in its schedule to care for patients. Patients experience this openness primarily as the availability of clinic appointments). Start by measuring provider supply for appointments, which is the total hours of clinician time devoted to appointments on a daily, weekly, monthly, and yearly basis. Then measure the supply for other non-appointment processes, such as refills, messages, and lab review.

 

Related Measures

Daily Supply