One of the most common occurrences in an office practice is a late patient. It can wreak havoc in an otherwise smoothly flowing day. Proactive practices anticipate that this will occur and have standard policies and scripts that go into effect upon the late arrival. For example, one team lets the patient know that the provider has moved on to the next patient, but they will make every attempt to work them in by the end of the session as the schedule allows, without causing the provider to be late for the other patients.