Institute for Healthcare Improvement: Improvement Stories

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IHI.org has two types of Improvement Stories:

IHI.org Stories that describe the changes and results in specific organizations.
Improvement Project Reports from IHI.org users that describe improvement projects in their organizations.

We all learn from others' experiences testing and implementing changes in real settings — who should be on the team; what measures were tracked; which changes worked best or didn't work at all; and what lessons were learned.

Improvement Project Reports, submitted by IHI.org users, accelerate our learning. In the spirit of "all teach, all learn," we encourage you to share your Improvement Report with the IHI.org community. Please click the Submit an Improvement Report button below.

Choose the story types you would like to see:

Improvement Project Reports
IHI.org Stories

only the story types I've requested

Profiles in Improvement: Susan Vitolins of Northeast Health
Who's improving health care? People are. Listen to the story of Susan Vitolins of Northeast Health.

St. Luke’s Hospital: Where Patients’ Home Care Needs Are Anticipated at Discharge
For some patients, being discharged from the hospital is a mixed blessing. It can feel both great and scary to return home, especially for those who need to take on new and potentially confusing responsibilities for self-care.

Kaiser Permanente: Where Patients Returning Home Receive Both Human and Technological Support
Transition nurses help smooth the transition home for congestive heart failure patients by remaining in contact for several weeks after discharge, and home telemonitoring helps patients manage their health. This dual approach has decreased hospitalization and readmission rates for heart failure patients.

North Shore Long Island Jewish Hospital: Where White Boards Help Keep Patients, Families, and Providers Well-Informed
White boards are a simple, flexible, and low-cost way of conveying and tracking information. In the world of health care, they are becoming a critical tool for sharing patient information.

Reinventing Nursing Education
Nurses are getting an early education on delivering more effective care to patients by learning about Transforming Care at the Bedside (TCAB) concepts as part of their nursing school programs. Thus far fourteen schools of nursing have partnered with TCAB pilot hospitals to redesign nursing education.

University of Texas MD Anderson Cancer Center Goes a Record 143 Days with No Patient Falls
Ten percent of fatal falls among older adults occur in the hospital. As part of its participation in the Transforming Care at the Bedside initiative, MD Anderson Cancer Center at the University of Texas (Houston, Texas, USA) decided to focus on preventing falls.

ThedaCare Decreases the Average Number of Times Per Shift That a Nurse Leaves a Patient’s Bedside to Obtain Supplies from Three to One
At ThedaCare’s Appleton Medical Center (Appleton, Wisconsin, USA), nurses can devote more time to patient care because of a streamlined replenishment system managed by inventory staff that dramatically reduces the time nurses spend gathering supplies.

University of Kansas Hospital Makes Quiet a Priority and Patients Get More Rest
Nurses on the 28-bed medical-surgical unit at the University of Kansas Hospital (Kansas City, Kansas, USA) are protecting some quiet time for patients by enlisting all personnel to agree to stay off the unit during the designated hour and let the patients rest.

Improving Care at the Bedside Is a Team Effort
Linda Burnes Bolton, Vice President and Chief Nursing Officer at Cedars-Sinai Medical Center, shares her experiences with testing and implementing changes at the front-line to improve care at the bedside.

Leaning Toward Better Patient Care
Hospitals apply Lean Management principles to increase the value of care and care processes, increase the time nursing teams spend in direct patient care, and improve satisfaction for everyone.

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