Effective boards are willing to deal with tough issues and place high expectations on management in order to get things done. Hospitals and health system boards have been increasingly focused on ways to improve quality in their organizations. One way to do this is to ask the right questions and expect results. This article features an interview with Donald M. Berwick, MD, MPP, President and CEO of the Institute for Healthcare Improvement, in which he states that boards should give quality of care the same attention they give to financial issues.

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