Improving patient safety across a large integrated health care delivery system
Frankel A, Gandhi TK, Bates DW. Improving patient safety across a large integrated health care delivery system. International Journal for Quality in Health Care. 2003;15 Suppl 1:i31-40.
Partners HealthCare (Boston, Massashusetts) set out to design a strategy to improve patient safety throughout their entire health care system. With the organization of designated patient safety personnel and leadership, there was strong agreement that the key areas of focus include culture change, process change, and process measurement. The article discusses some of the tools and processes the system implemented.
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