Nolan T, Schall M, Berwick DM, Roessner J
Boston, Massachusetts, USA: Institute for Healthcare Improvement; 1996

This book includes an overview of the Model for Improvement and its application in organizations participating in the Institute for Healthcare Improvement’s Breakthrough Series Collaborative on Reducing Delays and Waiting Times Throughout the Healthcare System. Many concrete examples, inspirational success stories and practical tips, all from health care organizations.

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