Nolan T, Schall M, Berwick DM, Roessner J
Boston, Massachusetts, USA: Institute for Healthcare Improvement; 1996

**NOTE: This Breakthrough Series Guide was published in 1996 and has NOT been updated. Please be advised that much of the clinical content may be out of date.**              This book includes an overview of the Model for Improvement and its application in organizations participating in the Institute for Healthcare Improvement’s Breakthrough Series Collaborative on Reducing Delays and Waiting Times Throughout the Healthcare System. Many concrete examples, inspirational success stories and practical tips, all from health care organizations.

Moen R, Nolan T, Provost L
New York, New York, USA: McGraw-Hill; 1991

An accessible exploration of "off-line" quality improvement methods.

Gitlow H, Gitlow S, Oppenheim A, Oppenheim R
Boston, Massachusetts, USA: Irwin; 1989

Texts on control charts, although it lacks health care examples. Contains a very good discussion on the differences between enumerative and analytic studies, a key point in Deming’s view of statistics.

De Bono E
New York, New York, USA: Harper Business; 1992

A source for facilitators looking to move teams towards innovative and creative solutions.

Cook T, Campbell D
Boston, Massachusetts, USA: Houghton Mifflin; 1979

A leading textbook on a range of methods for learning from study designs less prospective than randomized clinical trials.

Cochran WG
New York, New York, USA: John Wiley & Sons; 1963

Useful discussion of sampling and basic statistics.

Chambers JM, Cleveland WS, Kliener B, Tukey PA
Boston, Massachusetts, USA: Duxbury Press; 1983

An advanced level work on the graphical analysis of data.

Carey RG, Lloyd RC
New York, New York, USA: ASQ Quality Press; 1995

Guide to data collection and the use of run charts and control charts in health care quality improvement.

Brush G
Milwaukee, Wisconsin, USA: ASQC Quality Press; 1988

Useful discussion of sampling and basic statistics.

Box GEP, Hunter WG, Hunter JS
New York, New York, USA: John Wiley & Sons; 1978

Useful discussion of sampling and basic statistics.