Wellins RS, Byham WC, Wilson JM
San Francisco, California, USA: Jossey-Bass Publishers; 1991

A description of self-directed work teams — what they are and how they work. Practical advice for working with teams through the stages of development.

Sudman S, Bradburn NM
San Francisco, California, USA: Jossey-Bass Publishers; 1989

A description of the questionnaire design process from start to finish, with many examples from real surveys. A great introductory text for novices, this book is also a useful resource for those with more experience.

Shewhart W
New York, New York, USA: Dover Publications, Inc.; 1986

The classic work in statistical process control. Many experts would trace the beginnings of modern quality improvement to Shewhart’s research and this text.

Shewhart W
New York, New York, USA: D. Van Nostrand Co.; 1931

This is a classic book on control charts, available in a special reprinted edition through ASQC Quality Press.

Senge P et al
New York, New York, USA: Doubleday; 1994

Techniques, concepts, and vignettes designed to support organizations and work teams that want to become Learning Organizations.

Scholtes PR, Mann D
Madison, Wisconsin, USA: Joiner Associates; 1988

Handbook for new (or even experienced) team leaders and facilitators, with practical advice for keeping a quality improvement project team on track. Section on planning and conducting the crucial first team meeting, plus a chapter on team-building and tips for dealing with problem behaviors.

Ryan TP
New York, New York, USA: John Wiley & Sons; 1989

A good book for the organization's statistician who wants to get beyond the basics to more advanced work with control charts.

Rogers EM
New York, New York, USA: The Free Press; 1995

This is the classic work on how new ideas are spread in a variety of settings and cultures. Rogers describes factors influencing innovation such as the characteristics of the innovation itself, as well as a description of the receptivity of different segments of the population to embrace innovation. The descriptions of the roles of change agents and adopters are very useful in creating teams.

Patton, MQ
Thousand Oaks, California, USA: Sage Publication; 1990

This book provides strategies for designing qualitative studies including how to generate, collect, analyze qualitative data and how to use it for decision making. It includes the theoretical foundations of qualitative inquiry, how to increase validity and reliability of qualitative analysis and appropriate applications for qualitative studies. Quinn Patton is insightful and shares his humor with the reader in a short parable at the beginning of each chapter.

Nugent WC, Kilo CM, Ross CS, Marrin AS, Berwick DM, Roessner J
Boston, Massachusetts, USA: Institute for Healthcare Improvement; 1999

**NOTE: This Breakthrough Series Guide was published in 1999 and has NOT been updated. Please be advised that much of the clinical content may be out of date.**        Institute for Healthcare Improvement’s Breakthrough Series Guide to improving outcomes and reducing costs in adult cardiac surgery. This Guide includes topics such as: Reduce the time from Cath to CABG; Improve operating room efficiency; Establish a same-day admission program; Improve the management of atrial fibrillation; Reduce mortality rates.