Bouchet B, Francisco M, Øvretveit J. The Zambia quality assurance program: Successes and challenges. Int J Quality Health Care. 2002;14:89-95.

The objectives of the evaluation were to review the performance of the Zambia Quality Assurance Program (ZQAP) and provide recommendations to help design its next phase.

American Pain Society Quality of Care Committee. Quality improvement guidelines for the treatment of acute pain and cancer pain. Journal of the American Medical Association. 1995;274(23):1874-1880.

Based on research findings, committing an institution to change and conducting pain treatment QI programs can provide a foundation with the design of informational tools to minimize errors in prescribing, and improved coordination of the process of assessing and treating pain.

Dunn H
A & A Publishers, Inc.; 1999

This book helps people with life-threatening illnesses to make medical treatment decisions by reviewing the pros and cons of the different treatments, such as resuscitation attempts and artificial feeding tubes.

Cassel CK, Field MJ
Washington DC, USA: National Academy Press; 1997

This book informs readers about what we currently know about end-of-life care, what we do not yet know, and what we can start doing to improve end-of-life care.  This book also a profile of when, where, and how Americans die.

Lynn J, Lynch Schuster J, Kabcenell A
Oxford University Press; 2000

At the end of a loved one's life, family members not only cope with the inevitable loss, but are also confronted with a number of other issues, including huge medical bills, isolation, fear, and lack of coordination among the services and care provided.

Lynn J, Harrold J
Oxford University Press; 1999

This comprehensive and authoritative guide to end of life care offers advice on how to make decisions about care, where to find support and treatment resources, how to communicate with physicians, how to get effective pain management, when to let go of medical treatment, issues in hastening death, and a host of other fundamental concerns.

Berwick D. A user's manual for the IOM's 'Quality Chasm' Report. Health Affairs. 2002;21(3):80-90.

A condensed summary of the IOM Crossing the Quality Chasm report.

Kerr D, Bevan H, Gowland B, Penny J, Berwick D. Redesigning cancer care. British Medical Journal. 2002;324(7349):164-166.

Present the results of cancer improvement efforts in the United Kingdom.

Berwick D. Quality comes home. Annals of Internal Medicine. 1996;125:839-843.

A moving explanation of the importance of improving the quality of the United States health care system.

Berwick DM. Errors today and errors tomorrow. New England Journal of Medicine. 2003;348:2570-2572.

An editorial by Dr. Donald Berwick, President and Chief Executive Officer of the Institute for Healthcare Improvement, discusses three pre-conditions for improvement: will, ideas, and execution.