Difficult Conversations: How to Discuss What Matters Most
Stone D, Patton B, Heen S, Fisher R
New York, New York, USA: Penguin Publishing;
1999
In this book, the authors offer a guide for how to handle difficult conversations. Breaking down these types of conversations into three components, they offer concrete tips through anecdotes, examples, and scripted conversations to help build up confidence when faced with a difficult conversation.
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