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Best Practices for Shared Team Learning
"Knowledge transfer often needs to be a two-way street", says shared knowledge expert Nancy M. Dixon (Common Knowledge Associates, Dallas, Texas, USA).
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Reducing Readmissions for Heart Failure Patients: Hackensack University Medical Center
Hackensack University Medical Center (Hackensack, New Jersey, USA) dramatically reduces heart failure readmission by implementing telephone follow-up with patients.
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Improvement Report: The Journey to Effective Communication - VISN 2's Virtual Help Desk
The Virtual Help Desk Team of the VA Network Healthcare System of Upstate New York (Canandaigua, New York, USA) has received over 2,400 inquires since its inception. The team created a user-friendly mechanism to meet high demand for information and direct communication between the veteran or family and the VA Healthcare Network of Upstate New York.
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System-Minded Design: Optimizing the Microsystem for Workforce Development
Clinical microsystems are made up of providers and patients, with administrative support and information technology also playing roles; optimizing this group is key to workforce development.
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Making Evidence-Based Clinical Decisions
Clinicians can make evidence-based decisions by following a stepwise approach to answering clinical questions, and guidelines can be improved to allow for evidence-based practice.
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Reducing Falls in the UK’s Healthy Communities Collaborative: Discovering Change Agents Around the Tea Kettle
The Healthy Communities Collaborative in the UK has achieved an impressive 32 percent reduction in falls among older citizens — translating to an annual savings of roughly £630,000 (US$1.45 million) — by mobilizing average citizens to use improvement methodologies to achieve measurable and sustainable change.
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Lessons from the Baldrige Winners in Health Care
This story offers a quick look at the three health care organizations that received the Malcolm Baldrige National Quality Award, the top quality award in the US.
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A Family Member's Thank-You Letter to MGH Cancer Center
Donald Fisher shares his positive experience with the health care system during his wife's treatment for bone cancer at the Massachusetts General Hospital Cancer Center (Boston, Massachusetts, USA).
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Improvement Report: Mercy Health Partners Targets Accounts Payable, Centralized Distribution and Information System and Saves Over $1.16 Million
Highlights of the progress made by Mercy Health Partners (Ohio, USA) through their work in the Premier Supply Chain Collaborative. The story lists the changes tested by Mercy, as well as the results they achieved.
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Improving the Visual Display of Data
The most effective ways to display data, with particular emphasis on the best methods for showing improvements efforts, are discussed by Dr. Kevin Little (Informing Ecological Design, LLC, Madison, Wisconsin, USA).
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