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Profiles in Improvement: Jennifer Dunscomb of Columbus Regional Hospital
Who’s improving health care? People are — at hospitals and in office practices all across the US and internationally. IHI decided to share the stories of these individuals. Here is a profile of Jennifer Dunscomb of Columbus Regional Hospital.

Organ Donation Update: Success Brings New Challenges
In the world of organ transplants, timing is everything. So when members of an Arkansas heart transplant team recently faced an unexpected delay due to a rather important individual, they took decisive action to overcome it.

Executing for System-Level Results: Part 1
Part 1: Organizational Approaches to Execution — Inside and Outside of Health Care. In this four-part IHI.org article series, IHI Senior Fellow Tom Nolan describes a system of executing improvement projects aimed at achieving unprecedented and sustained results at the system level.

Executing for System-Level Results: Part 3
Part 3: Achieving Breakthrough Performance: Deploying Resources and Providing Oversight. In this four-part IHI.org article series, IHI Senior Fellow Tom Nolan describes a system of executing improvement projects aimed at achieving unprecedented and sustained results at the system level.

Executing for System-Level Results: Part 2
Part 2: Achieving Breakthrough Performance: Setting Goals and Developing a Portfolio of Projects. In this four-part IHI.org article series, IHI Senior Fellow Tom Nolan describes a system of executing improvement projects aimed at achieving unprecedented and sustained results at the system level.

Executing for System-Level Results: Part 4
Part 4: System-Level Impact of Local Improvement. In this four-part IHI.org article series, IHI Senior Fellow Tom Nolan describes a system of executing improvement projects aimed at achieving unprecedented and sustained results at the system level.

Health Care Reinvented: Discussions with Don Berwick
Which way forward for the quality improvement and patient safety movements? Join IHI’s President and CEO, Donald Berwick, for a series of conversations with Senior Communications Strategist, Madge Kaplan. Each monthly installment offers Dr. Berwick’s latest thinking on the major issues of the day and how health care professionals, health care leaders, and patients and families can bring about significant reform.

Profiles in Improvement: Karen Scott Collins of New York City Health and Hospitals Corporation
Who’s improving health care? People are — at hospitals and in office practices all across the US and internationally. IHI decided to share the stories of these individuals. Here is a profile of Karen Scott Collins of New York City Health and Hospitals Corporation.

Improvement Tip: Only Two Ways to Improve a Process
There are only two ways to improve a process: reduce the number of steps involved or improve the reliability of individual steps.

Treat Every Defect as a Treasure
A culture of fear stifles innovation and halts continuous improvement; managers must create a culture that searches for defects, where staff continually seek and eliminate the flaws in the system.

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