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Producer Customer Interface:
Work with Suppliers

Inputs to a process sometimes control the costs and quality of performance of a process. Working with suppliers to use their technical knowledge can sometimes reduce the cost of using their product or service. Sometimes your suppliers will even have some ideas on how the make changes in your process that will surprise your customers.




Examples of Tests of this Change

Bringing pharmacists into the Intensive Care Unit (ICU) provides easy access to their knowledge about drug utilization, effectiveness, proper dosing, and interactions among medications. Pharmacists can assist the unit in a variety of ways by participating in rounds, providing staff education, and functioning as unit-based members of the care team.