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Improve Work Flow:
Use Synchronization

Production of products and services usually involves multiple stages. These stages operate at different times and different speeds resulting in an operation that is not smooth. Much time can be spent waiting for another stage. By focusing on the flow of the product (or customer) through the process, each of the stages can be brought into harmony. Some of the changes that can be developed from this concept include the use of "just in time" inventory practices, the use of batching (blocking) to organize multiple activities, linking parallel activities during the process, and developing timing of events to match the predicted flow of the process.




Examples of Tests of this Change

Many processes must be streamlined and coordinated to reduce delays for the patient at the start of an office visit, including registration, location of patient charts, availability of results of lab tests and x-rays, patient education, patient history, preventive services, and escorting the patient to the exam room. Delays can be reduced by drastically shortening the patient registration step in the office visit process; the patient is escorted directly into the exam room, rather than waiting in the waiting room.


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