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Eliminate Waste:
Use Substitution

The waste in many processes can be reduced by replacing some aspect of the process with a better alternative. One type of substitution is to switch to another process with fewer steps and less manual effort. Other types of substitution include lower cost components, materials, or methods that do not affect the performance of the process, service, or product.




Examples of Tests of this Change

An organization working on improving access to its rheumatology department tested a change by having the physicians type all consult responses directly into the computer system at the time the patient is seen, instead of writing in a patient’s chart. Several efficiencies are gained: less use of paper materials, immediate access to lab results and old notes, ability to look at what other consults have been requesting and the outcome, ability to look at x-ray results, and ability to re-read the physician’s own notes prior to writing the assessment and plan.


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