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Error Proofing:
Use Affordances

An affordance provides insight, without the need for explanation, into how something should be used. In contrast to a constraint that limits the actions possible, an affordance provides visual (or other sensory) prompting for the actions that should be performed. Once we see the fixtures on a door, we should be able to determine whether it opens in, opens out, or slides. There should not be a need to refer to labels or to use a trial and error approach. If a process or product can be designed to lead the user to perform the correct actions, fewer errors will occur.




Examples of Tests of this Change

Many users found it difficult to remember which keys to use for the many different functions that can be performed by a software program on a computer. To reduce errors in use, symbols or words representing the functions are now shown directly on the computer screen and can be clicked on when needed.


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