Institute for Healthcare Improvement: Implement Cross-Training

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Leading System Improvement

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Last Phase of Life

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Patient-Centered Care

Change the Work Environment:

Implement Cross-Training

Cross-training means training people in an organization to do multiple jobs. Training employees in multiple jobs allows for flexibility and makes change easier. The investment required for the "extra" training will pay off in productivity, product quality, and cycle times.

Examples of Tests of this Change

A study of operations in a hospital pointed out that nurses had to wait until a doctor was available to draw blood from a patient. The hospital trained its nurses to draw blood rather than wait for a doctor. This increased the productivity of the nursing staff and reduced waiting time for patients.



Change the Work Environment

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We are dveloping a periop course to cross-train a CVICU nurse to the role of circulator in the CVORs
by Jennifer Lain

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