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Change the Work Environment:
Give People Access to Information

Traditionally, organizations have carefully controlled the information available to various groups of employees. Making information available to employees that is relevant to their jobs allows them to suggest changes, make good decisions, and take actions that lead to improvements.




Examples of Tests of this Change

One organization moved the medications and the medication administration record (MAR) to the bedside to make it easier to see what was needed for the patient.

One organization began placing a red identification wristband on patients with drug allergies.

In one organization, each patient received a list of his or her medications daily. When the nurse came to administer medications, the nurse reviewed the list with the patient.