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Improve Work Flow:
Do Tasks in Parallel

Many systems are designed so that tasks are done in series or a linear sequence. The second task is not begun until the first task is completed. This is especially true when different groups in the organization are involved in the different steps of a process. Sometimes improvements in time and costs can be gained from designing the system to do some or all tasks in parallel. For example, the work on step 5 can begin as soon as step 1 is complete, rather than wait until steps 2, 3, and 4 are done.




Examples of Tests of this Change

The first step for a patient being seen by a health care provider is usually a registration process in which the patient provides detailed clinical and reimbursement information before treatment begins. A quick admit process in the emergency department at several hospitals eliminates this delay. In this system, only basic information (e.g., name, payer source, and clinical complaint) is obtained from the patient before treatment; the remaining information is obtained throughout the course of treatment when the patient is not being seen by a provider. This same approach can be applied in the primary care office visit or clinic setting.


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