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Improve Work Flow:
Consider People as in the Same System

People in different systems are usually working toward different purposes, each trying to optimize their own system. Taking steps to put them in the "same system" can give them a common purpose and provide a basis for optimizing the larger system.




Examples of Tests of this Change

A clinic and the nearby hospital had two different identification systems for physicians. This resulted in duplicating work and numerous coding errors. At the encouragement of the doctors, they worked together to develop a common identification system. This decreased costs, reduced error corrections, and helped communication.


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