These webconferences were hosted by the National Quality Center for Part A and B Ryan White Program grantees on September 13, 2007, and for Part C and D grantees on October 11, 2007. The sessions showcase the importance of involving key stakeholders, particularly clinical and non-clinical provider staff and consumers, to strengthen quality management programs. Simple strategies are shared to identify and engage those stakeholders and to create ownership among staff. Co-presenters include grantees that have successfully involved providers and consumers who played an integral role in the development of quality programs, as well as an active consumer to share his lessons learned.

Learning objectives include:

• Learn strategies to create ownership among provider staff for quality improvement
• Learn effective ways to involve consumers in quality management programs
• Know where to access best practices and existing resources to improve participation of consumers in QI efforts

Materials from the call, available here in the downloadable file, include:

• Engaging Provider Staff and Consumers for Part A and Part B Grantees (including an example from the Detroit EMA)
• Engaging Provider Staff and Consumers for Part C and Part D Grantees, including Montefiore Medical Center (Bronx, NY) and Family Care Network (Oakland, CA)

The following tools and resources may be useful as you begin your work on performance measurement:

• Consumer Involvement in HIV/AIDS Care
• A Guide to Consumer Involvement: Improving the Quality of Ambulatory HIV Programs
• Making Sure Your HIV Care Is the Best It Can Be
• Patient Satisfaction Survey for HIV Ambulatory Care
• Positive Partnerships: Consumer Involvement in Ryan White CARE Act Programs
• Patients as Partners: How to Involve Patients and Families in Their Own Care
• Consumer Digest: Making a Difference

Download the file for complete instructions.

**Please note that the downloadable tool file is in ZIP format, and contains two PowerPoint files. Windows XP will automatically open the ZIP file; for other operating systems a tool like WinZip (or other free alternatives) should be used.