Decision Support:
Provide Feedback to Providers on Their Use of Care Guidelines
- Define data to supply to providers.
- Find a simple format for providing the information (e.g., graph, verbal consultation).
- Decide on frequency of feedback.
- Ensure that a plan or response is identified by the provider.
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Consider providing data on core measures (e.g., number of changes in HAART regimen, clinical indicators).
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Remember to consider non-HIV-specific measures (e.g., STD rates as a surrogate measure of preventive behaviors).
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Frame feedback in a positive rather than a punitive manner. ("How can we all improve?" "Are you where you want to be?" "How can we (or the organization) help?")
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Blind the data, but give feedback to all providers.
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Use a simple, but non-threatening reporting format.
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