IHI.org - A resource from the Institute for Healthcare Improvement
Header Image






Implement Comprehensive Women’s Health Care for HIV-Infected Women:
Follow Up on Missed Appointments

Following up on missed gynecology (GYN) appointments — with the goal of rescheduling them — can be an arduous task. Although implementing effective follow-up places demands on staff time and organizational resources, it is a necessary aspect of successful treatment. The suggestions below have helped many programs increase the number of women returning to the clinic for annual and biannual GYN care.


Tips
  • Make phone calls and send letters or postcards to clients who have missed an appointment, reminding them to reschedule.
  • Use multidisciplinary case conferencing to develop coordinated strategies for clients who repeatedly miss their GYN appointments.
  • Ask clients what the medical provider/clinic can do to improve their access to care.