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Improvement Report: Eliminate Overcrowding in the Emergency Department
Baptist Memorial Hospital (Memphis, Tennessee, USA) has improved flow throughout acute care and improved efficiency in the Emergency Department while achieving record patient satisfaction.

Reducing ED Diversions at Camden Clark Memorial Hospital
With a history of diverting patients away from the emergency department an average of 20 times each month, staff at Camden Clark Memorial Hospital (Parkersburg, West Virginia, USA) knew something had to change. Through careful analysis and the introduction of new protocols and policies, staff have improved the flow of patients into and out of the ED so much that they have gone on diversion only once in the past year.

Improving Patient Flow from the Post-Anesthesia Care Unit to Inpatient Bed: East Alabama Medical Center
East Alabama Medical Center (Opelika, Alabama, USA) reduces patient transfer time by as much as 80 percent through IHI Collaborative initiatives.

Managing Patient Flow: Smoothing OR Schedule Can Ease Capacity Crunches, Researchers Say
This article explores how some organizations are scheduling elective surgery to better manage the flow of patients throughout the hospital.

Improvement Report: Reduction in Nursing Documentation and Retrieval of Patient Information
A study of workflow on nursing units at Gundersen Lutheran estimates that a nurse on an inpatient unit spends 4 hours of an 8-hour shift documenting and retrieving patient information. It is hypothesized that improving documentation methods and freeing nurses from non-value added documentation and/or duplication of documentation, will provide them more time to directly interact with patients and families, to educate them about their disease process and associated plan of care.

Improvement Report: Reducing Length of Stay in the Emergency Department for Psychiatric Patients
For psychiatric patients requiring admission to the emergency department (ED), a multidisciplinary team at Maine Medical Center (Portland, Maine, USA) decreased ED length of stay by over 40 percent — from over 10 hours on average to 6 hours — despite a steady increase in the overall number of patients requiring admission.

Try Scheduling Hospital Discharges
Imagine the chaos that would ensue if airlines required all flights to depart by 11 AM — and yet, that's a good analogy for the patient discharge process in most hospitals today. IHI's work on improving "patient flow" includes a key innovation: scheduling a day and time for patient discharge.

Improving Patient Flow at Bon Secours Venice Hospital
Improvements in patient flow have led to greater efficiency and higher patient and staff satisfaction, as well as cost savings for the hospital.

Improvement Report: Improving Flow of Patients
Bon Secours Venice Hospital (Venice, Florida, USA) has achieved improved patient throughput by decreasing patient disposition time, while assuring safety and satisfaction for both the patient and the health care provider.

Improving Patient Flow: The Esther Project in Sweden
The community services, the primary care, and the department of internal medicine units in the area of Höglandet, Sweden, discovered a need, in cooperation with each other, to develop a more effective health care system, with better quality and flow for the elderly patients who need care and services from these units. Are all of these units in the same organization? Please specify.

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