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Improve the Workflow:
Use Facsimile Reports to Transfer Information to Receiving Units

Medical staff can use facsimile (fax) reports to facilitate the movement of patients from one point of care in the hospital to the next. Delays often occur in transferring patients when the nurse on the receiving floor is not available to take the patient report. Faxing reports from the emergency department (ED) to the receiving units reduces delays in admissions and improves the ability of the ED to accept additional patients. The use of faxed reports can be expanded beyond the ED to notify nurses on the receiving units in any area of the hospital that a patient is being transferred.

 


Tips
  • Establish a standard process for receiving nurses to get the faxed report and know that the patient is on the way.
  • Request input from staff on the floors in developing a fax tool that provides the necessary information.
  • The process of faxing reports from the ED can be expedited by printing the nursing units and their fax numbers on the back of the faxed report form. It can also be helpful to list the room numbers that make up each ward as the ED nurses often do not know if "Room 428" is located in 4 West or 4 East. [Submitted by: Scott Keech, Clinical Consulting Manager, Kaiser Permanente-Northern California Regional Office]