These measures were developed as part of IHI's Learning and Innovation Community on Operational and Clinical Improvement in the Emergency Department. Participating organizations are testing these measures, and they will be refined based on the results of that testing.

The measurement strategy provides sampling ideas on how to collect data for the three types of measures.

1. Operational Measures:

• Total Length of Stay
• Length of Stay for Admitted Patients
• Length of State for Emergency Department Patients
• Length of Stay for Fast Track
• Walkways
• ED Diversions

2. Clinical Measures:

• Acute Myocardial Infarction
• Community-Acquired Pneumonia
• Pain Management

3. Other Measures:

• Patient Satisfaction
• Custom Measures (created on a team-by-team basis)