November 2009

	Web&ACTION: Pride and Joy in Work - Thriving in Turbulent Times
	Begins November 10, 2009  This three-session, web-based series will provide you with the evidence, research, tools, and case studies to help you create or recapture a culture of pride and joy in work.

December 2009

	Expedition: Improving Your HCAHPS Score Through Patient-Centered Care
	Begins December 1, 2009  This program is one way that IHI is helping hospitals implement a key component of the Improvement Map. The aim of this Expedition is to enable participants to improve their HCAHPS score by implementing interventions focused on providing patient-centered care.
	WIHI
	December 2, 2009  WIHI is an exciting new "talk show" program from IHI. It’s free, it’s timely, and it’s designed to help dedicated legions of health care improvers worldwide keep up with some of the freshest and most robust thinking and strategies for improving patient care.
	21st Annual National Forum on Quality Improvement in Health Care
	December 6-9, 2009  IHI's National Forum is the premier conference for people committed to the mission of improving health care. This annual event draws nearly 6,000 health care professionals from around the world in person and thousands more via satellite broadcast.
	On Demand: 21st Annual National Forum on Quality Improvement in Health Care
	December 8-9, 2009  If you can't come to Orlando, the National Forum will come to you via webcast. The webcast includes over nine hours of learning from nine world-class keynote and mini keynote sessions from IHI's 21st Annual National Forum on Quality Improvement in Health Care.
	Satellite Broadcast: 21st Annual National Forum
	December 8-9, 2009  As part of our ongoing effort to accelerate health care improvement throughout the world, IHI will be transmitting a live satellite broadcast of the National Forum keynote and mini keynote presentations on December 8 and 9.
	Author in the Room
	December 16, 2009  In partnership with JAMA, this program is designed to bring clinical evidence into practice by connecting practitioners to authors of JAMA articles.

January 2010

	From the Top: The Role of the Board in Quality and Safety
	January 11-12, 2010  Led by experts in governance and quality, this program will help improve the capability of your organization's board to oversee quality and safety endeavors.
	The Science of Improvement: Accelerating Your Capacity to Change
	January 20-21, 2010  This two-day interactive seminar is designed to provide participants with a framework for organizing and implementing improvement projects, as well as an opportunity to enhance their understanding of quality improvement concepts, tools, techniques, and methods.

February 2010

	Managing Hospital Operations Professional Development Program
	Begins February 10-12, 2010  A five-month interactive program to help health care leaders improve operations by learning about and applying management techniques and strategies not traditionally used in health care.
	Perfecting Emergency Department Operations
	February 18-19, 2010  This two-day seminar provides participants with a set of tools to use and apply in their emergency departments (EDs) to reduce costs and improve patient throughput in the hospital. Participants will be guided through a series of topics critical for efficient ED operations, including how to optimize ED patient flow, operations, and service.

March 2010

	11th Annual International Summit on Redesigning Patient Care: From the Office Practice to the Community
	March 7-9, 2010  The Office Practice Summit is a world-class conference featuring the best ideas and faculty on areas that are ripe for improvement within the office practice and outpatient settings.
	Patient Safety Executive Development Program
	March 11-17, 2010  An intensive seven-day executive development program to help prepare those responsible for safety to be leaders of strong, effective patient safety programs.
	Improvement Advisor Professional Development Program
	Begins March 29-April 1, 2010  A ten-month development and support program designed to develop Improvement Advisors who will provide improvement expertise and leadership to their own health care organizations.

April 2010

	Breakthrough Series College
	April 14-16, 2010  This three-day program focused on all aspects of the IHI Breakthrough Series methodology is designed to help organizations rapidly spread improvements.
	International Forum on Quality and Safety in Health Care 2010
	April 20-23, 2010  The International Forum on Quality and Safety in Health Care, co-sponsored by IHI and the BMJ Publishing Group, is the premier international "gathering" of people committed to improving the quality of health care.

September 2010

	Improvement Advisor Professional Development Program
	Begins September 28-October 1, 2010  A ten-month development and support program designed to develop Improvement Advisors who will provide improvement expertise and leadership to their own health care organizations.

Available at Your Convenience

	IHI Fellowship Programs
	Ongoing  IHI’s Fellowship Programs develop health care leaders with the drive, skills, and experience to spread improvement in the United States and globally.
	IHI Collaborative: Transforming Care at the Bedside
	Begins Fall 2009  NOW ACCEPTING NEW TEAMS! Hospitals participating in this Collaborative will focus on engaging front-line staff, optimizing communication among care team members, supporting and involving patients and families, improving safety (for example, by preventing inpatient falls), reducing waste and improving key processes of care, creating patient-centered healing environments, and improving work environments through space redesign.
	IHI Collaborative: Improving Perinatal Care
	Begins Fall 2009   NOW ACCEPTING NEW TEAMS! Adverse events during labor and delivery can impose a heavy physical, psychological, and financial toll on the baby, family, care providers, and the community. In this intensive 12-month Collaborative, teams will examine and develop processes that help create a culture of patient safety and reduce birth trauma by implementing reliable, evidence-based treatment plans, based on IHI’s bundle work, and improve communications between care teams and families.
	On Demand: Effective Teamwork as a Care Strategy - SBAR and Other Tools for Improving Communication Between Caregivers
	Available Now!  Introducing "On Demand" presentations from IHI! The second in a series, this On Demand presentation features Michael Leonard, MD, teaching the SBAR approach and other tools and behaviors for effective teamwork and communication to help ensure clear, accurate information between caregivers.
	Learning and Innovation Community: Redesigning the Clinical Office Practice
	Ending August 2009  WE ARE NO LONGER ACCEPTING NEW TEAMS IN THIS COMMUNITY. This Community helps clinicians and staff in ambulatory care practices – including primary, specialty, and ancillary care – increase access to services and efficiency, and redesign for better outcomes of care. Programming focuses on: improving access, efficiency, and the delivery of patient-centered planned care for patients with multiple and/or complex chronic conditions (such as heart failure, COPD, depression, and diabetes); and maps to the NCQA Standards and Guidelines for Physician Practice Connections® – Patient-Centered Medical Home (PPC–PCMH™).
	Learning and Innovation Community: Improving Flow Through Acute Care Settings
	Ending August 2009  WE ARE NO LONGER ACCEPTING TEAMS IN THIS COMMUNITY. The Improving Flow community is focused on impacting system-level change to improve flow through the hospital setting while maintaining or improving the current level of quality.
	Learning and Innovation Community: Operational and Clinical Improvement in the Emergency Department
	Ending August 2009  WE ARE NO LONGER ACCEPTING NEW TEAMS IN THIS COMMUNITY. Unnecessary delays in Emergency Departments contribute to poor medical outcomes, frustrated and unhappy patients, increased cost from waste and rework, potential harm, and stress for both patients and caregivers. This Learning and Innovation Community will explore proven strategies to dramatically reduce operational cycle times and improve patient flow within the Emergency Department.
	Learning and Innovation Community: Improving Outcomes for High-Risk and Critically Ill Patients
	Ending August 2009  WE ARE NO LONGER ACCEPTING NEW TEAMS INTO THIS COMMUNITY. There is mounting evidence that reliable, timely and compassionate care for high-risk and critically ill people is achievable. The aim of this Community is for hospitals to achieve improvements by focusing on specific units in the hospital and also addressing the entire system of care for high-risk and critically ill patients in the hospital.
	On Demand: Eating Soup with a Fork
	Available Now  This On Demand presentation features Donald Berwick's December 2007 National Forum keynote speech, during which Dr. Berwick examines the role of evidence and the importance of context in promoting improvement. The way ahead, he says, requires both.
	On Demand: Engaging Hospital Boards in Quality and Safety
	Available Now  This On Demand presentation featuring IHI's James Conway reviews the idea that engaged executive leadership teams working with highly engaged boards in a trusting partnership can be the source of will for the entire organization. As hospitals try to drive rapid improvement, boards have an opportunity — and significant responsibility — to make better quality of care the organization’s top priority.
	On Demand: Tense
	Available Now  This On Demand presentation features Donald Berwick's December 2008 National Forum keynote speech entitled "Tense." In this 49-minute speech, Don Berwick looks back at the accomplishments of the past 20 years, and ahead at what’s possible during the next 20, and what it will take to get there.
	On Demand: Getting Started on Flow
	Available Now  IHI is pleased to offer our On Demand Presentation: Getting Started on Flow. This On Demand presentation features Carol Haraden, PhD, introducing the foundational issues affecting patient flow and the impact that flow has on safety, staff satisfaction and patient outcomes.
	On Demand: Delivering Value for Patients and Populations
	Available Now  This On Demand presentation featuring IHI’s Tom Nolan, PhD, introduces strategies for optimizing health care resources for the good of a population. This is a multi-faceted goal that IHI has named the Triple Aim, and refers to the simultaneous pursuit of population health, enhanced individual care, and controlled costs for a population.
	On Demand: Using Run and Control Charts to Understand Variation
	Available Now  IHI is pleased to offer our On Demand presentation: Using Run and Control Charts to Understand Variation. This On Demand presentation features Robert Lloyd, PhD, who will overview two fundamental tools for understanding variation — the run chart and Shewhart control charts.
	On Demand: An Introduction to the Model for Improvement
	Available Now  This On Demand presentation features Robert Lloyd, PhD, who provides a comprehensive introduction to the Model for Improvement — a simple, yet powerful tool for bringing about rapid, significant improvements in care.
	On Demand: Building Skills in Data Collection and Understanding Variation
	Available Now  IHI is pleased to offer our On Demand presentation: Building Skills in Data Collection and Understanding Variation. This On Demand presentation features Robert Lloyd, PhD, who will teach teams how to successfully manage the milestones along the quality measurement journey.
	On Demand: The Right Treatment for the Right Patient Every Time - Applying Reliability Science to Health Care
	Available Now  Introducing "On Demand" presentations from IHI! The first in a series, this On Demand presentation features Roger Resar, MD, discussing the application of reliability science to health care.