Cancellation Policy
You will receive a full refund of your enrollment fee if:
- You cancel your enrollment at least one month prior to the program start date; or
- You send a substitute attendee to attend the program in your place.
If a substitute is not found, you are responsible for the full enrollment fee and regretfully we are unable to refund your participant fee.
Unconditional Guarantee
If for any reason you are not completely satisfied that this program is a valuable experience, IHI will gladly refund your enrollment fee within 30 days of the program end date. Please note that due to unforeseeable circumstances, last-minute changes in program titles, speakers, or presentations may be unavoidable.