Institute for Healthcare Improvement: From the Top: The Role of the Board in Quality and Safety

Agenda

Monday, June 11, 2007
7:30 AM - 8:00 AM Registration and Continental Breakfast
8:00 AM - 5:30 PM Program
5:30 PM - 6:30 PM Reception and Office Hours (Optional)

8:00-8:10 Welcome
8:10-8:40 Introductions and Setting the Stage (Jim Reinertsen)
8:40-9:40 Why Boards? Why Now? (Jamie Orlikoff)
An overview of the importance of the role of Boards in quality and safety as reflected in recent studies and the personal experience of the faculty.
9:40-10:00 Break
10:00-12:00 What do the best Boards do, and how do they do it? (James Conway)
This session will provide participants with the tools for “Board Orientation”, focusing specifically on best practices.
12:00-1:00 Lunch
1:00-3:00 Board Meeting: Approving the Annual Quality Plan (Jim Reinertsen)
Participants will test the best practices using the skills and tools discussed thus far.
3:00-3:30 Break
3:30-5:30 Sentinel Event Meeting (Jim Conway)
Faculty will guide participants through interactive practice dealing with a quality crisis and the practices, culture, and structures that led to the crisis.
5:30-6:30 Reception and Office Hours
Faculty will be available to discuss individual questions and situations with participants.

Tuesday, June 12, 2007
7:00 AM - 8:00 AM Continental Breakfast
8:00 AM - 3:00 PM Program

8:00-9:30 How do the Best Boards Manage Conversations: With Each Other, and With Physicians? (Jamie Orlikoff)
Participants will learn the skills and tools for having meaningful conversations with other Board Members and with physicians who are members of the Board, and who come to the Board as part of the MEC.
9:30-10:00 Break
10:00-11:45 The Power of Patient and Family Engagement (Jim Conway)
Participants will understand how they can involve patients and families to create the will for change.
11:45-12:30 Lunch
12:30-2:00 Breakout Sessions
2:00-2:30 Action Planning
Participants will build an action plan for their own board, designed to improve the activation and agility to oversee quality and safety.
2:30-3:00 Call to Action (Jim Conway)
3:00 Adjourn

Continued Support

After the program, participants are welcome to participate in conference calls with fellow participants and faculty. The calls will be strategically scheduled three, four, and five months after the program, allowing time for participants to gain experience with the tools and to participate in a board meeting at their organization.

The conference calls are a benefit for program participants, but are not mandatory. They provide an excellent opportunity to share experiences and to get additional support from faculty.