Tuesday, September 29, 2009
7:00 AM - 8:00 AM  Registration and Continental Breakfast
8:00 AM - 5:00 PM  Program
5:00 PM - 6:00 PM  Networking Reception (Optional)

Why Boards? Why Now?
An overview of the importance of the role of boards in quality and safety as reflected in recent studies and the personal experience of the faculty.

What Do the Best Boards Do, and How Do They Do It? 
This session will provide participants with the tools for “board orientation,” focusing specifically on best practices.

Boards, Dashboards, and Data
In this session, faculty will discuss questions boards should ask about quality performance data, and review best practices for use of board quality and safety dashboards. Using their dashboard, participants will be asked to answer questions such as “What are our aims?” and “Are we on track to achieve our aims?” in order to make plans for improvement.

Sentinel Event Meeting
Faculty will guide participants through an interactive session dealing with a quality crisis and the practices, culture, and structures that led to the crisis.

Networking Reception (Optional)

Wednesday, September 30, 2009
7:00 AM - 8:00 AM  Continental Breakfast
8:00 AM - 3:00 PM  Program

How Do the Best Boards Manage Conversations — With Each Other and With Physicians?
Participants will learn the skills and tools for having meaningful conversations with other board members, and with physicians who are members of the board and who come to the board as part of the Medical Executive Committee.

The Power of Patient and Family Engagement
Participants will understand how they can involve patients and families to create the will for change.

Hot Topics
During this rapid-fire session, faculty will discuss a variety of topics of interest to boards, including:

• Linking outcomes, quality, cost, and satisfaction
• Dashboards
• Transparency
• Involving patients and families
• Engaging physicians — credentialing
• System-level boards
• Public boards
• Rural and critical access hospitals
• Governance and leadership assessment
• Professional practice and disruptive behaviors
• Forming a quality committee of the board
• Never events