Institute for Healthcare Improvement: From the Top: The Role of the Board in Quality and Safety

Agenda

Thursday, November 6, 2008
7:00 AM - 8:00 AM Registration and Continental Breakfast
8:00 AM - 5:00 PM Program
5:00 PM - 6:00 PM Reception and Office Hours (Optional)

Why Boards? Why Now?
An overview of the importance of the role of boards in quality and safety as reflected in recent studies and the personal experience of the faculty.

What Do the Best Boards Do, and How Do They Do It?
This session will provide participants with the tools for “Board Orientation,” focusing specifically on best practices.

The Board Meeting: Approving the Annual Quality Plan
Participants will test the best practices using the skills and tools discussed thus far.

Boards, Dashboards, and Data
In this session, faculty will discuss questions boards should ask about quality performance data and review best practices for use of board quality and safety dashboards.

Sentinel Event Meeting
Faculty will guide participants through an interactive session dealing with a quality crisis and the practices, culture, and structures that led to the crisis.

Reception and Office Hours
Faculty will be available to discuss individual questions and situations with participants.

Friday, November 7, 2008
7:00 AM - 8:00 AM Continental Breakfast
8:00 AM - 3:00 PM Program

How Do the Best Boards Manage Conversations — With Each Other and With Physicians?
Participants will learn the skills and tools for having meaningful conversations with other board members, and with physicians who are members of the board and who come to the board as part of the Medical Executive Committee.

The Power of Patient and Family Engagement
Participants will understand how they can involve patients and families to create the will for change.

Hot Topics
During this rapid fire session, faculty will discuss a variety of topics of interest to boards including:

Dashboards
Transparency
Involving patients and families
Engaging physicians – credentialing
System level boards
Public boards
Rural and critical access hospitals
Governance and leadership assessment
Professional practice/disruptive behaviors
Forming a quality committee of the board
Never events

Continued Support

After the program, participants are welcome to participate in conference calls with fellow participants and faculty. The calls will be strategically scheduled three, four, and five months after the program, allowing time for participants to gain experience with the tools and to participate in a board meeting at their organizations.

The conference calls are a benefit for program participants, but are not mandatory. They provide an excellent opportunity to share experiences and to get additional support from faculty.