Tuesday, October 9, 2007
7:00 AM - 8:00 AM  Registration and Continental Breakfast
8:00 AM - 5:30 PM  Program
5:30 PM - 6:30 PM  Reception and Office Hours (Optional)

Why Boards? Why Now?
An overview of the importance of the role of boards in quality and safety as reflected in recent studies and the personal experience of the faculty.

What Do the Best Boards Do, and How Do They Do It? 
This session will provide participants with the tools for “Board Orientation,” focusing specifically on best practices.

The Board Meeting: Approving the Annual Quality Plan
Participants will test the best practices using the skills and tools discussed thus far.

Sentinel Event Meeting
Faculty will guide participants through an interactive session dealing with a quality crisis and the practices, culture, and structures that led to the crisis.

Reception and Office Hours
Faculty will be available to discuss individual questions and situations with participants.

Wednesday, October 10, 2007
7:00 AM - 8:00 AM  Continental Breakfast
8:00 AM - 3:00 PM   Program

How Do the Best Boards Manage Conversations — With Each Other and With Physicians?
Participants will learn the skills and tools for having meaningful conversations with other board members, and with physicians who are members of the board and who come to the board as part of the Medical Executive Committee.

The Power of Patient and Family Engagement
Participants will understand how they can involve patients and families to create the will for change.

Action Planning
Participants will build an action plan for their own boards, designed to improve the activation and agility to oversee quality and safety.