Institute for Healthcare Improvement: Past Programs

Conferences and Seminars


	Perfecting Emergency Department Operations
	November 5-6, 2009 This two-day seminar provides participants with a set of tools to use and apply in their emergency departments (EDs) to reduce costs and improve patient throughput in the hospital. Participants will be guided through a series of topics critical for efficient ED operations, including how to optimize ED patient flow, operations, and service.



	The Triple Aim: Optimizing Health Care Resources for the Good of a Population
	October 29-30, 2009 This groundbreaking two-day seminar will provide health care professionals with the opportunity to learn a specific framework for achieving the Triple Aim and to develop a plan for applying the framework to their own organizations.



	Building a Quality Measurement System that Works
	October 27-28, 2009 This two-day interactive workshop is designed to provide participants with a framework for organizing and implementing improvement projects, as well as an opportunity to enhance their understanding of quality improvement concepts, tools, techniques, and methods.



	Reengineering the Operating Room to Improve Hospital-Wide Efficiency and Quality
	October 5-6, 2009 This two-day seminar provides participants with a set of tools to use and apply in their operating room to reduce costs and improve patient throughput in the hospital. Participants will be guided through a series of topics critical for efficient hospital operations.



	Cracking the Code to Hospital Wide Patient Flow
	July 23-24, 2009 Flow is a property of the entire system and can only be optimized at the system level. Through IHI’s work with hundreds of institutions, a framework has evolved that allows for an organized approach to improving the system of patient flow.



	Appropriate Use of Specialty Care Services R&D Lab
	July 22-23, 2009 This groundbreaking R&D Lab will spread and accelerate learning as attendees join with us to develop the tools, techniques, and approaches necessary to improve the use of specialty services.



	Avoiding Readmissions: Optimizing the Transition From Hospital to Home
	June 15-16, 2009 This two-day interactive seminar will assist teams in enhancing communications, supporting patients and families, eliminating waste, and improving workflow using ideas that have been tested in an IHI Learning and Innovation Community.



	The Triple Aim: Optimizing Health Care Resources for the Good of a Population
	14-15 May 2009 This groundbreaking two-day seminar will provide health care professionals with the opportunity to learn a specific framework for achieving the Triple Aim and to develop a plan for applying the framework to their own organisations.



	Reengineering the Operating Room to Improve Hospital-Wide Efficiency and Quality
	April 23-24, 2009 This two-day seminar provides participants with a set of tools to use and apply in their operating room to reduce costs and improve patient throughput in the hospital. Participants will be guided through a series of topics critical for efficient hospital operations.



	Engaging with Physicians in a Shared Quality Agenda
	April 21-23, 2009 This seminar focuses on how to apply concrete, practical approaches to engage physicians in the quality and safety work of the hospital or other health care system.



	Delivering Safe and Optimal Care Through Effective Teamwork and Communication
	April 2-3, 2009 This two-day seminar provides participants with strategies and tools for training teams and overseeing the implementation of effective team communication. The curriculum merges leadership skills, team communication, and process improvement together to create a framework that teams can use to manage their resources wisely and improve their overall performance.



	10th Annual International Summit on Redesigning the Clinical Office Practice
	March 22-24, 2009 The Summit is a world-class conference featuring the best ideas and faculty on areas that are ripe for improvement within the office practice and outpatient settings.



	International Forum on Quality and Safety in Health Care 2009
	March 17-20, 2009 The International Forum on Quality and Safety in Health Care, co-sponsored by IHI and the BMJ Publishing Group, is the premier international "gathering" of people committed to improving the quality of health care.



	Reducing Hospital Mortality
	March 5-6, 2009 During this two-day seminar participants will learn why mortality reduction is not about focusing on specific diagnoses, but requires taking a system-wide focus. Through hands-on exercises participants will begin to create a customized plan for their own hospital, detailing where and how to begin this important work.



	Cracking the Code to Hospital Wide Patient Flow
	February 10-11, 2009 Flow is a property of the entire system and can only be optimized at the system level. Through IHI’s work with hundreds of institutions, a framework has evolved that allows for an organized approach to improving the system of patient flow.



	The Triple Aim: Optimizing Health Care Resources for the Good of a Population
	February 2-3, 2009 This ground-breaking two-day seminar will provide health care professionals with the opportunity to learn a specific framework for achieving the Triple Aim and to develop a plan for applying the framework to their own organizations.



	Satellite Broadcast: 20th Annual National Forum
	December 10-11, 2008 As part of our ongoing effort to accelerate health care improvement throughout the world, IHI will be transmitting a live satellite broadcast of the National Forum Keynote and Mini Keynote presentations on December 10 and 11.



	20th National Forum on Quality Improvement in Health Care
	December 8-11, 2008 The National Forum on Quality Improvement in Health Care is the premier "meeting place" for people committed to the mission of improving health care. This annual event draws over 6,500 health care leaders from around the world in person and thousands more via satellite broadcast.



	The Science of Improvement: Accelerating Your Capacity to Change
	November 18-19, 2008 This two-day interactive workshop is designed to provide participants with a framework for organizing and implementing improvement projects, as well as an opportunity to enhance their understanding of quality improvement concepts, tools, techniques, and methods.



	Hospital to Home: Optimizing the Transition
	October 28-29, 2008 This two-day interactive seminar will assist teams in enhancing communications, supporting patients and families, eliminating waste, and improving workflow using ideas that have been tested in an IHI Learning and Innovation Community.



	Reengineering the Operating Room to Improve Hospital-Wide Efficiency and Quality
	September 24-25, 2008 This two-day seminar provides participants with a set of tools to use and apply in their operating room to reduce costs and improve patient throughput in the hospital. Participants will be guided through a series of topics critical for efficient hospital operations.



	Engaging with Physicians in a Shared Quality Agenda
	September 8-9, 2008 This seminar focuses on how to apply concrete, practical approaches to engage physicians in the quality and safety work of the hospital or other health care system.



	Cracking the Code to Hospital Wide Patient Flow
	July 21-22, 2008 Flow is a property of the entire system and can only be optimized at the system level. Through IHI’s work with hundreds of institutions, a framework has evolved that allows for an organized approach to improving the system of patient flow.



	Achieving the Triple Aim: The Simultaneous Pursuit of Excellent Health, Ideal Care, and Controlled Costs
	June 23-24, 2008 This ground-breaking two-day seminar will provide health care professionals with the opportunity to learn a specific framework for achieving the Triple Aim and to develop a plan for applying the framework to their own organizations.



	Applying Queuing Theory to Health Care: Managing Random Demand in a Fixed Capacity Environment
	June 18-19, 2008 Queuing theory is a powerful tool that can be applied to health care settings to solve the relationship between random customer demand and fixed capacity. There are different models designed to solve different types of problems, and the key to success is applying the right model in the right setting.



	Delivering Safe and Optimal Care Through Effective Teamwork and Communication
	June 10-11, 2008 This two-day seminar provides participants strategies and tools for training teams and overseeing the implementation of effective team communication. The curriculum merges leadership skills, team communication, and process improvement together to create a framework that teams can use to manage their resources wisely and improve their overall performance.



	International Forum on Quality and Safety in Health Care 2008
	April 22-25, 2008 The annual International Forum, co-sponsored by IHI and the BMJ Publishing Group, is the premier international "gathering" of people committed to improving the quality of health care.



	The Science of Improvement: Accelerating Your Capacity to Change
	April 10-11, 2008 This two-day interactive workshop is designed to provide participants with a framework for organizing and implementing improvement projects, as well as an opportunity to enhance their understanding of quality improvement concepts, tools, techniques, and methods.



	9th International Summit on Redesigning the Clinical Office Practice
	March 30 - April 1, 2008 The Summit is a world-class conference featuring the best ideas and faculty on areas that are ripe for improvement within the office practice and outpatient settings.



	Engaging with Physicians in a Shared Quality Agenda
	February 12-13, 2008 This seminar focuses on teaching participants how to apply concrete, practical approaches to engaging physicians in the quality and safety work of their hospital or other health care system.



	Designing Reliable Delivery of Optimal Care
	February 5-6, 2008 This interactive seminar teaches individuals how to apply reliability science to their current work in health care. Through focusing on one key set of processes, individuals will take the principles of reliability and translate and apply them to everyday work.



	Cracking the Code to Hospital Wide Patient Flow
	January 16-17, 2008 Flow is a property of the entire system and can only be optimized at the system level. Through IHI’s work with hundreds of institutions, a framework has evolved that allows for an organized approach to improving the system of patient flow.



	Satellite Broadcast: 19th Annual National Forum
	December 11-12, 2007 As part of our ongoing effort to accelerate health care improvement throughout the world, IHI will be transmitting a live satellite broadcast of the National Forum Keynote and Mini Keynote presentations on December 11 and 12.



	19th National Forum on Quality Improvement in Health Care
	December 9-12, 2007 The National Forum on Quality Improvement in Health Care is the premier "meeting place" for people committed to the mission of improving health care. This annual event draws over 5,500 health care leaders from around the world in person and thousands more via satellite broadcast.



	Leading and Implementing Safety Strategies: Role of Managers
	October 24-25, 2007 A two-day seminar that provides front-line managers the tools and resources needed to lead the quality and safety projects in their individual departments and throughout their organizations.



	The Science of Improvement: Accelerating Your Capacity to Change
	October 16-17, 2007 This two-day interactive workshop is designed to provide participants with a framework for organizing and implementing improvement projects, as well as an opportunity to enhance their understanding of quality improvement concepts, tools, techniques, and methods.



	Applying Queuing Theory to Health Care: Managing Random Demand in a Fixed Capacity Environment
	September 17-18, 2007 Queuing theory is a powerful tool that can be applied to health care settings to solve the relationship between random customer demand and fixed capacity. There are different models designed to solve different types of problems, and the key to success is applying the right model in the right setting.



	Engaging with Physicians in a Shared Quality Agenda
	July 12-13, 2007 This seminar focuses on teaching participants how to apply concrete, practical approaches to engaging physicians in the quality and safety work of their hospital or other health care system.



	Cracking the Code to Hospital Wide Patient Flow
	June 5-6, 2007 Flow is a property of the entire system and can only be optimized at the system level. Through IHI’s work with hundreds of institutions, a framework has evolved that allows for an organized approach to improving the system of patient flow.



	Designing Reliable Delivery of Optimal Care
	May 17-18, 2007 This seminar focuses on applying reliability science to improve care and provides a unique opportunity for participants to instantly apply lessons learned from lectures and gain immediate feedback through over-the-shoulder coaching from faculty.



	International Forum on Quality and Safety in Health Care 2007
	April 18-20, 2007 The annual European Forum, co-sponsored by IHI and the BMJ Publishing Group, is the premier international "gathering" of people committed to improving the quality of health care.



	8th International Summit on Redesigning the Clinical Office Practice
	March 25-27, 2007 The Summit is a world-class conference featuring the best ideas and faculty on areas that are ripe for improvement within the office practice and outpatient settings.



	Implementing Safety Strategies as a Frontline Manager
	February 12-13, 2007 A two-day seminar designed to build capacity and provide tools for frontline managers to participate in improving quality and safety efforts on their individual units and throughout the organization.



	Engaging with Physicians in a Shared Quality Agenda
	February 5-6, 2007 This seminar focuses on teaching participants how to apply concrete, practical approaches to engaging physicians in the quality and safety work of their hospital or other health care system.



	Spreading Change: from Collaboratives to Campaigns and Beyond
	January 31 - February 1, 2007 The best knowledge and ideas about successful spread methodology brought together into a valuable — and practical — seminar for health care leaders.



	Satellite Broadcast: 18th Annual National Forum
	December 12-13, 2006 As part of our ongoing effort to accelerate health care improvement throughout the world, IHI will be transmitting a live satellite broadcast of the National Forum Plenary and Miniplenary presentations on December 12 and 13.



	18th National Forum on Quality Improvement in Health Care
	December 10-13, 2006 The National Forum on Quality Improvement in Health Care is the premier "meeting place" for people committed to the mission of improving health care. This annual event draws over 5,500 health care leaders from around the world in person and an additional 6,000 via satellite.



	Designing Reliable Delivery of Optimal Care
	November 1-2, 2006 This seminar focuses on applying reliability science to improve care and provides a unique opportunity for participants to instantly apply lessons learned from lectures and gain immediate feedback through over-the-shoulder coaching from faculty.



	The Science of Improvement: Accelerating Your Capacity to Change
	June 20-21, 2006 This two-day interactive workshop is designed to provide participants with a framework for organizing and implementing improvement projects, as well as an opportunity to enhance their understanding of quality improvement concepts, tools, techniques, and methods.



	Satellite Broadcast: 2nd Annual International Summit
	June 13-14, 2006 As part of our ongoing effort to accelerate health care improvement throughout the world, IHI will be transmitting a live satellite broadcast of the Plenary and Miniplenary presentations on June 13 and 14.



	2nd Annual International Summit on Redesigning Hospital Care
	June 12-14, 2006 This Summit is a convergence of IHI's previous summits on critical care, patient safety, workforce development, and patient flow. With its 360-degree view of the hospital, this event will enable participants to design a unified plan for significant, sustainable improvements.



	Designing Reliable Delivery of Optimal Care
	May 31-June 1, 2006 This seminar focuses on applying reliability science to improve care and provides a unique opportunity for participants to instantly apply lessons learned from lectures and to gain immediate feedback through over-the-shoulder coaching from faculty.



	11th European Forum on Quality Improvement in Health Care
	April 26-28, 2006 The annual European Forum, co-sponsored by IHI and the BMJ Publishing Group, is the premier international "gathering" of people committed to improving the quality of health care.



	7th Annual International Summit on Redesigning the Clinical Office Practice
	March 19-21, 2006 The Summit is a world-class conference featuring the best ideas and faculty on areas that are ripe for improvement within the office practice and outpatient settings.



	Satellite Broadcast: 17th Annual National Forum
	December 13-14, 2005 As part of our ongoing effort to accelerate health care improvement throughout the world, IHI will be transmitting a live satellite broadcast of the Plenary and Miniplenary presentations on December 13 and 14.



	17th National Forum on Quality Improvement in Health Care
	December 11-14, 2005 The National Forum on Quality Improvement in Health Care is the premier "meeting place" for people committed to the mission of improving health care. This annual event draws over 5,000 health care leaders from around the world in person and an additional 6,000 via satellite.



	1st Annual International Summit on Redesigning Hospital Care
	June 8-10, 2005 This Summit is a convergence of IHI's previous summits on critical care, patient safety, workforce development, and patient flow. With its 360-degree view of the hospital, this event will enable participants to design a unified plan for significant, sustainable improvements.



	10th European Forum on Quality Improvement in Health Care
	April 13-15, 2005 The annual European Forum, co-sponsored by IHI and the BMJ Publishing Group, is the premier international "gathering" of people committed to improving the quality of health care.



	6th Annual International Summit on Redesigning the Clinical Office Practice
	March 30-April 1, 2005 World-class conferences featuring the best ideas and faculty on areas that are ripe for improvement within office practice and outpatient settings.



	Increasing the Reliable Delivery of Care
	February 25, 2005 This one-day seminar will provide an overview of the key concepts of reliability science and share how organizations working with IHI’s IMPACT network are applying these concepts to clinical processes such as acute myocardial infarction and congestive heart failure.



	16th Annual National Forum on Quality Improvement in Health Care
	December 12-15, 2004 The annual National Forum on Quality Improvement in Health Care is the premier "meeting place" for people committed to the mission of improving health care. IHI also hosts a European Forum and an Asia Pacific Forum in partnership with the BMJ Publishing Group.



	Critical Linkages: Patient Safety, Nurse Staffing, and Leadership Solutions for Tomorrow
	September 27-28, 2004 This symposium examines the direct connection between the nursing shortage and patient safety. The program offers workable solutions for health care organizations to become a preferred workplace for employees and a preferred provider for patients.



	NICHQ's 4th Annual Forum for Improving Children's Health Care
	February 28 – March 2, 2005 The Forum for Improving Children’s Health Care is the centerpiece of NICHQ’s work to eliminate the gap in what is and what can be in health care for all children. Attendees will have the opportunity to share ideas through networking with colleagues, learn from experienced leaders and nationally recognized speakers on a variety of topics, and see demonstrations of cutting-edge technology.



	Accelerating Improvement by Creating High-Performance Teams
	September 22, 2004 and October 27, 2004 Jump start your group by attending this one-day workshop on building effective teams, offered prior to the Collaborative Learning Sessions.

Collaboratives


	IHI Collaborative: Reducing Sepsis Mortality
	Begins Fall 2009 This 12-month Collaborative is designed to help teams improve the treatment of sepsis in their hospitals and reduce the high mortality rate associated with it.



	IHI Collaborative: Reducing Readmissions by Improving Transitions in Care
	Begins Fall 2009 The aim of this intensive 12-month Collaborative is to reduce 30-day readmission rates by 30 percent and increase patient and family satisfaction with optimal transitions and coordination of care.



	Learning and Innovation Community: Reducing Hospital-Acquired Infections (MRSA, VRE, C. diff)
	FOR CURRENT MEMBERS ONLY We are no longer accepting new participants in this Community. Health care-associated infections remain a major cause of morbidity, mortality and cost despite concerted efforts of infection control professionals for nearly a half-century. Recently, treatment of these infections has become more complex due to an alarming rise in antibiotic resistance. The aim of this Community will be to significantly reduce health care-associated infections due to MRSA, VRE, and C. diff.



	Learning and Innovation Community: Reducing Surgical Complications
	FOR CURRENT MEMBERS ONLY We are no longer accepting new participants in this Community. A substantial percentage of operative procedures result in preventable complications, some of which can be life-threatening. The aim of this Learning and Innovation Community is to significantly reduce the occurrence of the most serious surgical complications. Specific areas of focus include infections, cardiac events, emboli, and post-operative bleeding.



	Innovation Community: Designing for Reliability in Clinical Processes
	For Current Members Only We are no longer accepting new participants in this Community. The Designing for Reliability community will focus on dramatically increasing reliability in clinical diagnoses and processes, for which clinical evidence already exists and has been recommended by expert groups or adopted by national organizations.



	Learning and Innovation Community: Reducing Hospital Mortality Rates
	Organizations have the option to participate in this Community either through membership in IMPACT or through direct enrollment in the Community. The Reducing Hospital Mortality Rates community will focus on decreasing mortality rates by addressing the system issues that contribute to mortality, and implementing changes for which strong evidence already exists.



	Learning and Innovation Community: Implementing an Idealized Model for Critical Care
	Organizations have the option to participate in this Community either through membership in IMPACT or through direct enrollment in the Community. Despite numerous local improvements in various elements of critical care, hospitals have barely tapped the potential of these improvements or the potential of emerging technologies. The Critical Care community is designed to close the gap between what is known and what is practiced, and to establish new systems of care in critical care settings.



	Innovation Community: Improving Access and Efficiency in Specialty Practices
	Begins Fall 2004 Participants will test new ideas in an effort to achieve measurable improvements in specialty practice access and efficiency.



	Innovation Community: Building an Effective "Planned Care" System for All Patients in Ambulatory Settings
	Begins Fall 2004 This Innovation Community will take what is known about chronic disease management and resource planning in office practices and test new methods that create measurable improvements in chronic care across conditions.



	Innovation Community: Improving Reliability in Key Clinical Areas
	Begins October 2004 The project will focus on dramatically increasing reliability in five clinical diagnoses: acute myocardial infarction (AMI); coronary artery bypass graft (CABG); heart failure; community-acquired pneumonia; and hip and knee replacement.



	Innovation Community: Reducing Mortality Rates (HSMR)
	Begins Fall 2004 Participants will take steps to reduce overall HSMR by 20 points or by a 25% reduction in raw mortality.



	BTS Collaborative: Reducing Surgical Site Infections — Deploying a High-Reliability System
	Begins October 2004 Participants in this Breakthrough Series (BTS) Collaborative will decrease morbidity and mortality associated with postoperative infection through various measures, including: appropriate and timely prophylactic antibiotic administration; perioperative glucose control and supplemental oxygen; controlling perioperative normothermia; and improving operating room culture.



	BTS Collaborative: Improving Access and Efficiency in Primary Care
	Begins October 2004 Participating organizations in this Breakthrough Series (BTS) Collaborative will apply three strategies for building an access system that offers patients appointments with their primary care provider on the same day they call: shape demand, match supply and demand, and redesign their office practice systems to increase capacity.



	Innovation Community: Improving Flow Through Acute Care Settings
	Begins October 2004 Participants will be asked to design and test changes aimed at increasing overall hospital throughput.



	BTS Collaborative: Reducing High-Hazard Adverse Drug Events — Narcotics and Anticoagulants
	Begins September 2004 This Breakthrough Series (BTS) Collaborative will focus specifically on reducing adverse drug events (ADEs) in narcotics and anticoagulants, specifically: measuring harm, reconciliation of medications, building a safety culture, and improving core medication processes.



	BTS Collaborative: Reducing Complications from Ventilators and Central Lines in the ICU
	Begins September 2004 The goals of this Breakthrough Series (BTS)Collaborative will be to significantly reduce ventilator-associated pneumonia and catheter-related bloodstream infections through the use of ventilator bundles, central line bundles, multidisciplinary rounds, daily goal sheets, and effective weaning protocols.

Professional Development


	Executive Quality Academy
	October 19-21, 2009 The Executive Quality Academy is designed to dramatically increase the capacity of senior executives to lead improvement. In this intensive three-day program, senior executive teams will identify their primary quality-related leadership challenge; articulate a bold, system-level aim that addresses the challenge; and create a detailed plan to move forward with system-level improvement based on a dynamic leadership leverage framework.



	From the Top: The Role of the Board in Quality and Safety
	September 29-30, 2009 Led by experts in governance and quality, this program will help improve the capability of your organization's board to oversee quality and safety endeavors.



	Improvement Advisor Professional Development Program
	Begins September 28-October 1, 2009 A nine-month development and support program designed to develop Improvement Advisors who will provide improvement expertise and leadership to their own health care organizations.



	Patient Safety Officer Executive Development Program
	September 10-16, 2009 An intensive seven-day executive development program to help Patient Safety Officers and others responsible for safety create and lead powerful patient safety programs.



	Executive Quality Academy
	April 27-30, 2009 The Executive Quality Academy is designed to dramatically increase the capacity of senior executives to lead improvement. In this intensive three-day program, senior executive teams will identify their primary quality-related leadership challenge; articulate a bold, system-level aim that addresses the challenge; and create a detailed plan to move forward with system-level improvement based on a dynamic leadership leverage framework.



	Improvement Science in Action
	Begins April 22-24, 2009 This intensive two-month program provides a firm grounding in the concepts, tools, and methods you’ll need to effectively drive your organization’s improvement initiatives.



	Patient Safety Officer Executive Development Program
	March 5-11, 2009 An intensive seven-day executive development program to help Patient Safety Officers and others responsible for safety create and lead powerful patient safety programs.



	From the Top: The Role of the Board in Quality and Safety
	March 2-3, 2009 Led by experts in governance and quality, this program will help improve the capability of your organization's board to oversee quality and safety endeavors.



	Improvement Advisor Professional Development Program
	Begins February 23-26, 2009 A nine-month development and support program designed to develop Improvement Advisors who will provide improvement expertise and leadership to their own health care organizations.



	Managing Hospital Operations Professional Development Program
	Begins January 14-16, 2009 A five-month interactive program to help health care leaders improve operations by learning about and applying management techniques and strategies not traditionally used in health care.



	From the Top: The Role of the Board in Quality and Safety
	November 6-7, 2008 Led by experts in governance and quality, this program will help improve the capability of your organization's board to oversee quality and safety endeavors.



	Patient Safety Officer Executive Development Program
	September 11-17, 2008 An intensive seven-day executive development program to help Patient Safety Officers and others responsible for safety create and lead powerful patient safety programs.



	Executive Quality Academy
	September 9-12, 2008 The Executive Quality Academy is designed to dramatically increase the capacity of senior executives to lead improvement. In this intensive three-day program, senior executive teams will identify their primary quality-related leadership challenge; articulate a bold, system-level aim that addresses the challenge; and create a detailed plan to move forward with system-level improvement based on a dynamic leadership leverage framework.



	Improvement Advisor Professional Development Program
	Begins June 23-26, 2008 A nine-month development and support program designed to develop Improvement Advisors who will provide improvement expertise and leadership to their own health care organizations.



	From the Top: The Role of the Board in Quality and Safety
	May 29-30, 2008 Led by experts in governance and quality, this program will help improve the capability of your organization's board to oversee quality and safety endeavors.



	Breakthrough Series College
	April 13-15, 2008 Training in all aspects of the IHI Breakthrough Series methodology, designed to help organizations rapidly spread improvements.



	Patient Safety Officer Executive Development Program
	March 12-19, 2008 An intensive eight-day executive development program to help Patient Safety Officers and others responsible for safety create and lead powerful patient safety programs.



	Improvement Advisor Professional Development Program
	Begins February 11-14, 2008 A nine-month development and support program designed to develop Improvement Advisors who will provide improvement expertise and leadership to their own health care organizations.



	Managing Hospital Operations
	Begins January 23-25, 2008 A five-month interactive program to help health care leaders improve operations by learning about and applying management techniques and strategies not traditionally used in health care.



	From the Top: The Role of the Board in Quality and Safety
	October 9-10, 2007 Led by experts in governance and quality, this program will help improve the capability of your organization's board to oversee quality and safety endeavors.



	Executive Quality Academy
	September 23-26, 2007 The Executive Quality Academy is designed to dramatically increase the capacity of senior executives to lead improvement. In this intensive three-day program, senior executive teams will identify their primary quality-related leadership challenge; articulate a bold, system-level aim that addresses the challenge; and create a detailed plan to move forward with system-level improvement based on a dynamic leadership leverage framework.



	Patient Safety Officer Executive Development Program
	September 5-12, 2007 An intensive eight-day executive development program to help Patient Safety Officers and others responsible for safety create and lead powerful patient safety programs.



	From the Top: The Role of the Board in Quality and Safety
	June 11-12, 2007 Led by experts in governance and quality, this program will help improve the capability of your organization's board to oversee quality and safety endeavors.



	Executing Change to Achieve World-Class Performance
	Begins April 2007 A three-month collaborative learning initiative for organizations committed to reaching transformational results, led by Thomas Nolan, PhD.



	Breakthrough Series College
	April 22-24, 2007 Training in all aspects of the IHI Breakthrough Series methodology, designed to help organizations rapidly spread improvements.



	Executive Quality Academy
	March 18-21, 2007 The Executive Quality Academy is designed to dramatically increase the capacity of senior executives to lead improvement. In this intensive three-day program, senior executive teams will identify their primary quality-related leadership challenge; articulate a bold, system-level aim that addresses the challenge; and create a detailed plan to move forward with system-level improvement based on a dynamic leadership leverage framework.



	Patient Safety Officer Executive Development Program
	March 7-14, 2007 An intensive eight-day executive development program to help Patient Safety Officers and others responsible for safety create and lead powerful patient safety programs.



	Improvement Advisor Professional Development Program
	Begins February 2007 A nine-month development and support program designed to develop Improvement Advisors who will provide improvement expertise and leadership to their own health care organizations.



	Managing Hospital Operations
	Begins February 21, 2007 A five-month interactive program to help health care leaders improve operations by learning about and applying management techniques and strategies not traditionally used in health care.



	Managing Hospital Operations
	November 13-15, 2006 A five-month interactive program to help health care leaders improve operations by learning about and applying management techniques and strategies not traditionally used in health care.



	Executive Quality Academy
	September 17-20, 2006 The Executive Quality Academy is designed to dramatically increase the capacity of senior executives to lead improvement. In this intensive three-day program, senior executive teams will identify their primary quality-related leadership challenge; articulate a bold, system-level aim that addresses the challenge; and create a detailed plan to move forward with system-level improvement based on a dynamic leadership leverage framework.



	Executive Quality Academy
	September 2006 A year-long program that begins with an intensive five-day training to enhance the ability of senior leaders in health care to achieve whole system improvements.



	Patient Safety Officer Executive Development Program
	September 6-13, 2006 An intensive eight-day executive development program to help Patient Safety Officers and others responsible for safety create and lead powerful patient safety programs.



	Breakthrough Series College
	May 7-9, 2006 Training in all aspects of the IHI Breakthrough Series methodology, designed to help organizations rapidly spread improvements.



	Improvement Advisor Professional Development Program
	April 3-6, 2006 A nine-month development and support fellowship program designed to develop Improvement Advisors who will provide improvement expertise and leadership to their own health care organizations.



	Patient Safety Officer Executive Development Program
	March 7-14, 2006 An intensive eight-day executive development program to help Patient Safety Officers and others responsible for safety create and lead powerful patient safety programs.



	Managing Hospital Operations
	January 2006 A six-month interactive program to help health care leaders improve operations by learning about and applying management techniques and strategies not traditionally used in health care.



	Improvement Advisor Professional Development Program
	November 29, 2005 - May, 2006 A nine-month training and support fellowship program designed to develop Improvement Advisors who will provide improvement expertise and leadership to their own health care organizations.



	Breakthrough Series College
	November 6-8, 2005 Training in all aspects of the IHI Breakthrough Series methodology, designed to help organizations rapidly spread improvements.



	Patient Safety Officer Executive Development Program
	September 21-28, 2005 An intensive eight-day executive development program to help Patient Safety Officers and others responsible for safety create and lead powerful patient safety programs.



	Executive Quality Academy
	June 13-17, 2005 A year-long program that begins with an intensive five-day training to enhance the ability of senior leaders in health care to achieve whole system improvements.



	Improvement Advisor Fellowship Professional Development Program
	April 5-8, 2005 A nine-month training and support fellowship program designed to develop Improvement Advisors who will provide improvement expertise and leadership to their own health care organizations.



	Improvement Advisor Fellowship Professional Development Program
	November 9-12, 2004 Nine-month training and support program to develop Improvement Advisors who provide improvement expertise and leadership to health care organizations.



	Patient Safety Officer Executive Development Program
	March 2-9, 2005 An intensive eight-day training to help Patient Safety Officers and others responsible for safety create and lead powerful patient safety programs.



	Operations Management in Health Care
	Begins November 2004 A seven-month interactive program to help health care leaders improve operations by learning about and applying management techniques and strategies not traditionally used in health care.



	The Spread Initiative: From Local Improvement to System-Wide Change
	Begins September 2004 IHI’s Spread Initiative is a collaborative improvement project to help organizations establish processes and practices to spread successful changes throughout their health care systems.



	Patient Safety Officer Executive Training Program
	September 8-15, 2004 An intensive eight-day training to help patient safety officers — and others responsible for safety — create and lead powerful patient safety programs.

Audio and Web Programs


	Web&ACTION: How to Measure and Improve Mortality Rates
	April 6, 2005 The Web&ACTION series will provide an overview of the fundamentals of hospital standardized mortality rates (HSMR) and teach participants how to utilize the framework in their own organizations to reduce mortality rates.



	Expedition: Safe Care for Stroke Patients - Preventing Aspiration and Other Risks
	Begins September 28, 2009 This program is one way that IHI is helping hospitals implement a key component of the Improvement Map. The aim of this Expedition is to enable participants to improve the outcomes for stroke patients.



	Is Your Emergency Department Ready for H1N1?
	October 15, 2009 This web-based program takes an operations management approach to how emergency departments can handle and effectively manage a significant increase of patients that could otherwise overwhelm the department and hospital.



	Expedition: Using Multidisciplinary Rounds to Ensure the Right Care
	Begins September 17, 2009 This program is one way that IHI is helping hospitals implement a key component of the Improvement Map. The aim of this Expedition is to enable participants to improve the outcomes, reliability, and patient experience of care through the utilization of multidisciplinary rounds.



	Web&ACTION: Improving Safety and Reliability in the Physician Office
	Begins July 22, 2009 This five-session web-based series will provide you with practical principles and tools to examine defects and make processes more reliable in your office practice, with the goal of improving safety by reducing potential errors and harm.



	Make Your Health Information Technology Work for You
	Begins June 23, 2009 This series of five web-based sessions seeks to enable office practices to leverage their health IT investments to achieve greater levels of quality of care and efficiency of care delivery. The content will focus on a quality improvement, offering a unique perspective in the marketplace.



	Strategies for Reducing Expenses Without Compromising Care
	Begins June 17, 2009 This series of three web-based call sessions will help executive teams create a portfolio of work that will systematically identify and eliminate waste, leading to a 1% to 3% savings in operating costs per year, while also maintaining or improving quality of patient care.



	Web&ACTION: Using the IHI Global Trigger Tool for Measuring Patient Safety
	Begins April 1, 2009 Through a series of three web-based seminars, this program will discuss how "triggers" are used to identify adverse events (AEs), and participants will learn how to use the IHI Global Trigger Tool to identify and measure known AE triggers.



	Expedition: Reducing Catheter-Associated Urinary Tract Infections
	Begins March 4, 2009 This program is one way that IHI is helping hospitals implement a key component of the Improvement Map. The aim of this Expedition is to prevent Catheter-Associated Urinary Tract Infections by reducing unnecessary catheter days.



	Web&ACTION: Using Practical Tools and Methods to Create an Efficient Office Practice
	Begins February 12, 2009 This interactive distance learning program will enable teams to create an efficient office practice using simple, practical tools.



	Web&Action: Using Data to Assess and Improve Operational Performance in the Emergency Department
	Begins October 9, 2008 This interactive distance-learning program will enable teams to assess effectively the most significant emergency department (ED) statistical operational measures affecting flow and throughput.



	Web&ACTION: Health Literacy: New Methods for Patient Education and Self-Management Support
	Begins May 28, 2008 Through a series of three web-based seminars, this program will help participants develop their expertise in health literacy through process diagnostics and test-of-change exercises with patients and families in their care.



	Web&ACTION: Hospital to Home: Optimizing the Transition
	Begins October 24, 2007 Through a series of three web-based seminars, participants will learn how to reduce readmission rates, improve health outcomes, and assure quality transitions from the hospital to home.



	Web&ACTION: Reducing Harm from Falls
	Begins May 15, 2007 Through a series of three web-based seminars, participants will learn how to reduce harm from falls within health care settings.



	Web&ACTION: Partnering with Patients and Families to Accelerate Improvement
	Begins January 30, 2007 Through a series of three web-based seminars, participants will learn how to involve patients and family members as active members on improvement teams.



	Web&ACTION: Improving Perinatal Outcomes: Reliably Using Elective Induction and Labor Augmentation
	Begins October 25, 2006 Through a series of three web-based seminars, participants will understand how to reduce variablity in providing optimum care in labor and delivery by the implementation of two oxytocin bundles.



	STAT Call: Hospital-Based Emergency Care: At the Breaking Point
	July 26, 2006 In this 60-minute STAT Call, Gail L. Warden will provide a review of "Hospital-Based Emergency Departments: At the Breaking Point," the latest Institute of Medicine (IOM) report that explores the changing role of the hospital emergency department in the US and describes the national epidemic of overcrowded emergency departments and trauma centers.



	Web&ACTION: Using SBAR to Improve Communication Between Caregivers
	June 29, 2006 Through a series of three web-based seminars, this program will teach participants about the SBAR approach and other tools and behaviors for effective teamwork and communication to help ensure clear, accurate information between caregivers.



	The Virtual Frontier: Designing and Implementing Web-Based Collaboratives
	April 7, 2006 This webinar will give quality improvement and health care professionals the tools and skills to transform face-to-face collaborative improvement projects into Virtual Collaboratives, by applying the Breakthrough Series Model and replacing Learning Sessions with web-based events.



	STAT Call: When Things Go Wrong
	March 17, 2006 In this 90-minute STAT Call, Dr. Lucian Leape will provide an in-depth review of "When Things Go Wrong: Responding to Adverse Events," the latest consensus paper of the Harvard-affiliated hospitals that proposes a full disclosure when adverse events or medical errors occur, including an apology to the patient.



	Web&ACTION: Streamlining Discharges
	March 13, 2006 Through this series of three web-based learning sessions, participants will learn how streamlining the discharge process can improve overall patient flow.



	Web&ACTION: Using the Global Trigger Tool for Improving Patient Safety
	February 14, 2006 Through a series of three web-based seminars, this program will discuss how "triggers" are used to identify adverse events (AEs), and participants will learn how to use the Global Trigger Tool to identify and measure known AE triggers.



	Web&ACTION: Essentials for Improvement
	January 24, 2006 Through a series of three web-based seminars, this program will teach the fundamentals of process improvement using the Model for Improvement, a simple yet powerful tool for bringing about rapid, significant changes.



	STAT Call: What Senior Leaders Need to Know About Reliability
	January 19, 2006 This 90-minute STAT Call will help hospital executives connect the methods and theories of reliability to the delivery of evidence-based, patient-centered care.



	Web&ACTION: Queuing for Clinicians
	January 11, 2006 This series of three web-based seminars will be a technical introduction to queuing theory, showing participants how queuing theory principles can be applied to improve hospital waits and delays.



	Web&ACTION: Preventing Avoidable Deaths with Rapid Response Teams
	November 29, 2005 In this series of three web-based sessions, your organization will design and pilot test a Rapid Response Team with a network of organizations to provide feedback and support.



	Web&ACTION: Preventing Adverse Drug Events through Medication Reconciliation
	November 8, 2005 In this series of three web-based sessions, expert faculty will teach how to apply the concepts of medication reconciliation to the admission process and develop a plan for spreading this process to all transition points, including patient transfer and discharge.



	Web&ACTION: Smoothing Surgical Flow
	November 1, 2005 This series will provide an understanding of the role of variability in improving patient flow and offer strategies for addressing elective surgical variation.



	Web&ACTION: Reducing Complications from Ventilators and Central Lines in the ICU
	October 26, 2005 This series of three web-based sessions will provide care teams with proven strategies and valuable tools that will reduce needless complications and ultimately save lives in critical care units.



	Web&ACTION: Delivering Reliable, Evidence-Based Care for Acute Myocardial Infarction
	October 24, 2005 In this series of three web-based sessions your organization will learn how to implement seven evidence-based interventions to reduce acute myocardial infarction mortality.



	STAT Call: What Senior Leaders Need to Know about Spreading Improvement: Systematizing Breakthrough Performance
	October 13, 2005 This 90-minute STAT Call will help hospital executives develop a strategy to spread improvement changes throughout their organization. A STAT Call is a “just-in-time” audio conference that disseminates breaking knowledge, promising approaches, or breakthrough results.



	STAT Call: What Senior Leaders Need to Know About Flow: Keeping Your Customers Moving
	July 28, 2005 This 90-minute STAT Call will help hospital executives take action to improve patient flow. A STAT Call is a “just-in-time” audio conference that disseminates breaking knowledge, promising approaches, or breakthrough results.



	Web&ACTION: Preventing Surgical Site Infections
	September 14, 2005 This series of three web-based learning sessions will provide participants with strategies to implement key interventions for reducing surgical site infections in their hospitals.



	Web&ACTION: Getting Started on Flow
	September 9, 2005 This series of three web-based learning sessions is designed to provide an overview of patient flow as a system-wide concept. Participants will learn how to assess patient flow and identify improvement opportunities within their hospitals.



	Calls to Action: Leading and Measuring Whole-System Improvement
	Begins September 6, 2005 During three 90-minute interactive audio conference calls, this Calls to Action series will provide an overview of critical activities for leaders who want to achieve dramatic and measurable system-level performance improvement.



	Web&ACTION: Preventing Avoidable Deaths with Rapid Response Teams
	June 30, 2005 In this series of three web-based sessions your organization will design and pilot test a Rapid Response Team with a network of organizations to provide feedback and support.



	Web&ACTION: Building a Safety Culture through Leadership WalkRounds
	March 2006 This three-session web-based series will teach your organization how to successfully operationalize WalkRounds and collect and analyze data to make and sustain improvements.



	Web&ACTION: Building a Safety Culture through Leadership WalkRounds
	June 20, 2005 This three-session web-based series will teach your organization how to successfully operationalize WalkRounds and collect and analyze data to make and sustain improvements.



	Webinar: Reducing Waiting Times for Appointments and Improving Office Efficiency in Primary Care
	Available Now The goal of this web-based program is to provide those interested in reducing waiting times for appointments and improving office efficiency to see theory put into practice and begin to learn how to apply those models in their own practice.



	Web&ACTION: Preventing Adverse Drug Events through Medication Reconciliation
	May 17, 2005 In this series of three web-based sessions, expert faculty will teach how to apply the concepts of medication reconciliation to the admission process and develop a plan for spreading this process to all transition points, including patient transfer and discharge.



	The Virtual Frontier: Designing and Implementing Web-Based Collaboratives
	April 28, 2005 This webinar will provide those individuals who have experience running Collaboratives with an adaptation of the Breakthrough Series Model that replaces face-to-face Learning Sessions with virtual events.



	STAT Call: Pay for Performance — Will It Improve Health Care?
	April 27, 2005 Join this interactive conference call on Pay for Performace with leading experts Robert Galvin, MD, Director of Global Healthcare, General Electric, and Donald M. Berwick, MD, MPP, IHI's President and CEO.



	Using the Global Trigger Tool for Improving Patient Safety
	February 22-April 19, 2005 Web&ACTION combines intensive learning in a series of expert-led web-based sessions with Action Periods during which participants put that learning into practice in a series of detailed assignments.



	Calls to Action: The Idealized Design of the Clinical Office Practice: Progress and the Promise of New Approaches
	Begins February 15, 2005 During four 90-minute interactive audio conferences, this Calls to Action series will provide an overview of the progress and the promise of new approaches in the idealized design of the clinical office practice.



	Calls to Action: Going Lean in Health Care
	Begins January 27, 2005 During three 90-minute interactive audio conference calls, this Calls to Action series will provide an overview of the principles, applications, key benefits, and results to date of lean management in health care.



	STAT Call: "To Err Is Human" Five Years Later
	November 12, 2004 Join us for a virtual "roundtable" discussion on the current state of patient safety with authors of the IOM’s "To Err Is Human" report and experts on the frontlines of improvement.



	Calls to Action: Innovations in Treating Sepsis
	Beginning November 2, 2004 During three 90-minute interactive audio conferences, this "Calls to Action" series will focus on innovative change that can result in dramatic breakthrough performance in treating sepsis.



	STAT Call: Saving Lives through Rapid Response Teams
	September 21, 2004 Learn about Rapid Response Teams, a proven method for saving lives in hospitals, through this one-hour STAT call with IHI Director Terri Simmonds and OSF Health System's John Whittington. They will be joined by Kathy Duncan of Baptist Memphis Hospital, one of the hospitals experiencing impressive results with this new approach to patient care.



	STAT Call: Open Visiting Hours in the ICU
	September 15, 2004 Dr. Donald Berwick will interview several of the pioneering practitioners who accepted the Institute for Healthcare Improvement's challenge for implementing open visiting hours in the ICU.



	STAT Call: Decade of Health Information Technology
	August 5, 2004 IHI STAT Call: David Brailer and Don Berwick will discuss the recently-released US Department of Health and Human Services “Decade of Health Information Technology” report on the strategic plan to guide nationwide adoption of health information technology.